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April 19th, 2017, 16:42 #1
A response from AVG - False Alarm
AVG recently reported a virus in the FantasyGrounds.exe file. We submitted this to AVG for an in-depth review and they have corrected this report with the latest update. Please see the response below.
Hello John,
Thank you for contacting AVG.
The detection of this file by AVG was incorrect, and we can confirm that the file is safe. The detection was removed in a recent AVG update.
Please make sure that your AVG is updated with the latest virus database:
Open AVG.
Click the button Update now, or Protection is up-to-date to check for updates.
In case the file was removed by AVG, it will be automatically restored after the update. Alternativelly, you can restore the file manually, as described in the article How to restore or remove file from the Virus Vault.
Thank you.
Best regards,
Petr Mik
AVG Customer Care
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April 19th, 2017, 18:40 #2
You got a Dear John letter from AVG? I'm so sorry. *hugs*
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April 19th, 2017, 19:27 #3
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April 20th, 2017, 09:53 #4
Fantastic. I spent an hour and a half trying to remote support a player with this issue (i wasn't aware of what it was at that point) and another two and a half hours yesterday trying to get round it. Still didn't succeed, but i got a message at midnight last night that it now worked...
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April 25th, 2017, 10:54 #5
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May 4th, 2017, 13:28 #6
- Join Date
- Mar 2010
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- Melbourne, FL
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- 1
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May 4th, 2017, 13:41 #7
You may need to whitelist the directory and then reinstall...
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May 4th, 2017, 17:29 #8
Supreme Deity
- Join Date
- Mar 2007
- Posts
- 20,541
We did have a very minor update for limited XP support yesterday, so just in case, I resent the files to AVG again just now.
Regards,
JPG
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May 5th, 2017, 02:21 #9
- Join Date
- Nov 2016
- Location
- Illinois
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- 1
I am also having this problem today. I updated AVG, but it did not fix it. I "removed it from the virus vault" but it still won't let me access the file.
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May 5th, 2017, 02:31 #10
Hi Augray you may need to whitelist the directory and then reinstall...
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