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March 23rd, 2024, 19:01 #1
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- Jan 2019
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GM Core purchase from FG not Syncing with Paizo.
About a week ago I purchased GM Core on Fantasy Grounds and it isn't syncing with Paizo. Or if it is, it's not showing on the Paizo end. I did email Fantasy Grounds support, first, but it's been a business week and no response. Does Paizo no longer include the PDFs with Fantasy Grounds module sales? Or is something not working? In the past I was able to sync and download right after purchase. If the PDF cost discount is no longer reciprocal, that's fine, I'm just looking for answers right now.
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March 23rd, 2024, 19:03 #2
Did you get the automated email response from FG support after submitting your ticket? If not, you should check your spam folder etc. I know they have been very busy with the 4.5 updates, but I would have expected something by now.
Problems? See; How to Report Issues, Bugs & Problems
On Licensing & Distributing Community Content
Community Contributions: Gemstones, 5E Quick Ref Decal, Adventure Module Creation, Dungeon Trinkets, Balance Disturbed, Dungeon Room Descriptions
Note, I am not a SmiteWorks employee or representative, I'm just a user like you.
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March 23rd, 2024, 19:04 #3
Try unsyncing and then resyncing.
If there is something that you would like to see in Fantasy Grounds that isn't currently part of the software or if there is something you think would improve a ruleset then add your idea here https://www.fantasygrounds.com/featu...rerequests.php
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March 23rd, 2024, 19:06 #4
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Did you get the automated email response from FG support after submitting your ticket?
Try unsyncing and then resyncing.Last edited by Transbot9; March 23rd, 2024 at 19:11. Reason: tried the thing
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March 23rd, 2024, 21:49 #5FGA Founder
FGU teacher and student!
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March 24th, 2024, 18:47 #6
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March 24th, 2024, 21:15 #7
Supreme Deity
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I've asked our support guys if they know anything, but it's probably best to submit a Support ticket from the menu at the top of the forums so it gets tracked as well.
Regards,
JPG
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March 27th, 2024, 21:19 #8
Crusader
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PATHFINDER 2 - GM CORE, PLAYER'S & GM CORE PAIZO Sync ISSUES Resolved
We believe the reported PATHFINDER 2 - GM CORE, as well as select reported PLAYER'S & GM CORE PAIZO Sync ISSUES have been Resolved.
If you still have further issues, please let us know. Thank You for playing on Fantasy Grounds.
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March 27th, 2024, 21:33 #9
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March 27th, 2024, 22:26 #10
Templar
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Earlier today, just to test after things seemed to be fixed, I nuked the Token from Paizo, then generated a new token and synced with it. When all was said and done, everything was synced and good to go.
It might take some time for items to fully sync on both ends.
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