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October 23rd, 2018, 04:18 #11
Supreme Deity
- Join Date
- Mar 2007
- Posts
- 20,655
It depends on if you set up the subscription using a Paypal account or not. If you set up without a Paypal account, then Paypal doesn't provide an interface to delete it yourself for some reason. If you reach out to [email protected], we'll get you squared away either way.
Regards,
JPG
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March 25th, 2020, 13:08 #12
- Join Date
- Jan 2020
- Posts
- 1
I find it difficult to manage my subscription. I have a FGC Ultimate License and newly subscribed to FGU Ultimate. However, I can not find a simple location where i can manage my subscriptions and elect to cancel my FGC subscriptions. I am now quite uncomfortable with the lack of transparency and control and I am now considering cancelling both subscriptions. These things should be intuitive for the user.
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March 25th, 2020, 13:19 #13
Welcome to the FG forums ArticFreeze! Sorry you're not comfortable with the subscription process.
There are various entries in the FAQs covering subscriptions and cancelling: https://www.fantasygrounds.com/forum...chasing_issues
If these don't help then I suggest you email [email protected] direct as they will have access to your details and can communicate in private with you.Private Messages: My inbox is forever filling up with PMs. Please don't send me PMs unless they are actually private/personal messages. General FG questions should be asked in the forums - don't be afraid, the FG community don't bite and you're giving everyone the chance to respond and learn!
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April 29th, 2020, 02:19 #14
- Join Date
- Aug 2018
- Posts
- 1
I am currently having the same problem with canceling. Its not showing up in my paypal as directed. I'm trying to cancel to just buy the Ultimate FGU license outright. I love FG but yeah this should be way easier to cancel. Passing the buck to Paypal isn't cool. Especially when FG are the ones getting the money.
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April 29th, 2020, 03:22 #15
- Join Date
- Jan 2014
- Location
- California
- Posts
- 1,564
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April 29th, 2020, 04:20 #16
Problems? See; How to Report Issues, Bugs & Problems
On Licensing & Distributing Community Content
Community Contributions: Gemstones, 5E Quick Ref Decal, Adventure Module Creation, Dungeon Trinkets, Balance Disturbed, Dungeon Room Descriptions
Note, I am not a SmiteWorks employee or representative, I'm just a user like you.
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May 2nd, 2020, 17:59 #17
- Join Date
- Apr 2020
- Location
- Dallas
- Posts
- 1
I can't seem to figure out how to move my subscription from Ultimate to Unity. Can anyone that is better at research than I please post a link for me, thanks in advance.
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May 2nd, 2020, 18:54 #18
Cancel your current subscription and take out a new one. You can't transfer subs.
And welcome to the forums.If there is something that you would like to see in Fantasy Grounds that isn't currently part of the software or if there is something you think would improve a ruleset then add your idea here https://www.fantasygrounds.com/featu...rerequests.php
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July 2nd, 2021, 06:58 #19
I must admit though, I know they use FastSpring but FG really does need a 'My Account' page on their website to make this process even easier. Yes I can go via PayPal and just have (I will get another sub once my finances are more secure) but this seems to be a roundabout way to do thing. If you could do it easily off the FG website this would be a huge improvement. But please take this as constructive feedback, not a complaint.
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July 2nd, 2021, 13:52 #20
Hi, I can atleast click cancel on my art sub on the order history page https://www.fantasygrounds.com/store/myorders.php. However, I don't know if it works for the normal program subs
GitHub
Ruleset: FFd20
Extensions: Advanced Charsheet - Attack Modifiers - Big Portraits - Enhanced Skills - Legacy Items - Spell Action Info - Spell Record Actions - Tooltips
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