License Not Working

**swbuza** · July 2nd, 2018, 00:16

Hi, all.

Following a fresh re-install of Windows, Fantasy Grounds appears to not be accepting my Ultimate License key. It only allows me to open Demo campaigns. I've tried a reinstall. No go.

Can anyone help?

Thanks.

**Trenloe** · July 2nd, 2018, 00:21

Make sure you run an update after entering your license key - which is 5 sets of alphanumberic characters separated by a dash. That is: xxxxx-xxxxx-xxxxx-xxxxx-xxxxx

Ensure there are no spaces at the beginning or end of the key. Then run an update. And after updating - check to see what the version number is in the top right corner of the main FG launch screen - it should show v3.3.5 ULTIMATE.

**swbuza** · July 2nd, 2018, 00:28

Comes up as v.3.3.5 Player, not ultimate. Weird.

**swbuza** · July 2nd, 2018, 00:30

Just check the store history. I'm definitely using my ultimate license and the software says it's 3.3.5 Player. In fact, I never had a Player license.

**swbuza** · July 2nd, 2018, 00:34

Ah, I figured it out. I was entering the old Ultimate "subscription" license rather than the non-subscription version.

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