Thread: Can't Purchase Upgrade
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November 25th, 2022, 23:05 #1
- Join Date
- Nov 2013
- Posts
- 55
Can't Purchase Upgrade
I am trying to upgrade from Standard to Ultimate, when I click on the "Upgrade" button when you launch Fantasy Grounds it takes me to the below URL and it has some sort of key at the end of URL which I am not sure is safe to post or not. When I click the "Buy" button to add the update to my cart it redirects me to the store page and doesn't actually add anything to my cart. Anyone else having issues purchasing the upgrade?
https://www.fantasygrounds.com/store...d=FGU03UPGRADE
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November 26th, 2022, 09:29 #2
I'll make sure that someone who can fix that knows about it.
If there is something that you would like to see in Fantasy Grounds that isn't currently part of the software or if there is something you think would improve a ruleset then add your idea here https://www.fantasygrounds.com/featu...rerequests.php
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November 26th, 2022, 20:39 #3
Can you email me the full URL with the key? You can email it to [email protected] or use support.fantasygrounds.com to submit a ticket with it. The key is used to perform a lookup to ensure that it is getting purchased from the correct place and that you qualify for the upgrade.
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November 28th, 2022, 10:24 #4
- Join Date
- Jul 2021
- Posts
- 2
I'm having the same issue. Subbmitted a ticket with links and screenshots of the issue. Hope it can get resolved soon.
Product page: http://www.fantasygrounds.com/store/...d=FGU03UPGRADE
Url after clicking "Buy": http://www.fantasygrounds.com/store/...d=FGU03UPGRADE
Edit: trying to write it without converting it to a shortened link but it's automatic...
It redirects to the store main page and opens the white ui box of the cart at the bottom of the page. However, the box is empty without anything actually getting added to the cart.Last edited by N4Z0; November 28th, 2022 at 10:32.
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November 28th, 2022, 15:05 #5
Sorry for the issue. Please try it again now.
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November 28th, 2022, 15:08 #6
- Join Date
- Jul 2021
- Posts
- 2
It works! Thank you very much! Looking forward to GM-ing more for my family and friends!
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