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September 29th, 2022, 20:59 #1Adept
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can't find subscription code or assets
I just downloaded Fantasy Grounds again after a long time away from the program and I can't seem to find my subscription key or any of the books I remember purchasing in the past. I know for certain I had Decent into Avernus. How do I access my things?!
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September 29th, 2022, 21:05 #2Moderators
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Go into the store page and click the store drop down and then select purchase (or it might be order) history and you'll get your key from there.
If there is something that you would like to see in Fantasy Grounds that isn't currently part of the software or if there is something you think would improve a ruleset then add your idea here https://www.fantasygrounds.com/featu...rerequests.php
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September 29th, 2022, 21:06 #3Adept
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It's showing that I have never purchased anything in my history which is impossible.
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September 29th, 2022, 21:08 #4Moderators
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Reading your post again you said subscription? Has your subscription lapsed? If so you'd need to renew it.
Additionally did you buy via the store or Steam? If you purchased via Steam then you'd need to go to your Steam library and right click on Fantasy Grounds and go to Manage > CD Key.
More information here https://fantasygroundsunity.atlassia...r+SubscriptionIf there is something that you would like to see in Fantasy Grounds that isn't currently part of the software or if there is something you think would improve a ruleset then add your idea here https://www.fantasygrounds.com/featu...rerequests.php
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September 29th, 2022, 21:12 #5Moderators Immortal
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If you did purchase through Steam follow up on Zacchaeus's info - both for your license key and you may also need to link your Steam account, info here: https://www.fantasygrounds.com/store...eamAccount.xcp
Purchases are tied to your username - your two posts in this thread are the first post you've made, have you ever used a different username than LetMeSmashYou on fantasy Grounds?Last edited by Trenloe; September 29th, 2022 at 21:15.
Private Messages: My inbox is forever filling up with PMs. Please don't send me PMs unless they are actually private/personal messages. General FG questions should be asked in the forums - don't be afraid, the FG community don't bite and you're giving everyone the chance to respond and learn!
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September 29th, 2022, 21:13 #6Adept
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I understand now that I need to renew my subscription, but I did not download through steam. I was running campaigns during 2020 during the quarantine and should still have the books I purchased yet nothing is in my purchase history. I remember speaking to you specifically back then.
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September 29th, 2022, 21:15 #7Moderators
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As ever Trenloe spots the glaringly obvious
If there is something that you would like to see in Fantasy Grounds that isn't currently part of the software or if there is something you think would improve a ruleset then add your idea here https://www.fantasygrounds.com/featu...rerequests.php
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September 29th, 2022, 21:15 #8
Did you use the same username? If not, and you can not remember the original username, you will need to contact support and have them look up your old username by email address. You can do that here: https://fantasygroundsunity.atlassia...stomer/portals
Problems? See; How to Report Issues, Bugs & Problems
On Licensing & Distributing Community Content
Community Contributions: Gemstones, 5E Quick Ref Decal, Adventure Module Creation, Dungeon Trinkets, Balance Disturbed, Dungeon Room Descriptions
Note, I am not a SmiteWorks employee or representative, I'm just a user like you.
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September 29th, 2022, 21:18 #9Moderators Immortal
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Try this other account you may have used: Tipsy Tyrant which uses a gmail email address.
Private Messages: My inbox is forever filling up with PMs. Please don't send me PMs unless they are actually private/personal messages. General FG questions should be asked in the forums - don't be afraid, the FG community don't bite and you're giving everyone the chance to respond and learn!
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