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February 12th, 2022, 17:35 #1
- Join Date
- Aug 2017
- Posts
- 10
Fantasy Grounds not remembering login details
Hello i hve just come to run my FGU and it says i have a invalid licence key. when i go into setting and click login it tells me i have san invalid username and password. when i type these in click login it logs in ok then i click save and when i do update or come out and reenter settings it says login and when i try it says my password is wrong again and it does not seem to save my settings.
Thanks Andy
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February 12th, 2022, 18:23 #2
Make sure your login credentials are exactly the same as the website. Your license key should be stored in the store purchase history. If you use copy and paste, make sure you don't have extra spaces or an extra character. Make sure your firewall and antivirus are not blocking the login process.
FGA Founder
FGU teacher and student!
Ultimate License Holder
Discord Alias: Laerun#6969
https://www.fantasygroundsacademy.com
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February 12th, 2022, 19:10 #3
With Windows, the login credentials are stored in your Registry. Its possible that you do not have write permissions to our registry or that your security software is preventing writes to the Registry.
Problems? See; How to Report Issues, Bugs & Problems
On Licensing & Distributing Community Content
Community Contributions: Gemstones, 5E Quick Ref Decal, Adventure Module Creation, Dungeon Trinkets, Balance Disturbed, Dungeon Room Descriptions
Note, I am not a SmiteWorks employee or representative, I'm just a user like you.
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February 12th, 2022, 19:35 #4
- Join Date
- Aug 2017
- Posts
- 10
it lets me log in but just does not save it. it used to work fine just when tried today on both my laptop and pc it is not saving my login details
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February 12th, 2022, 21:04 #5
What operating system? Have you checked your security software? Have you checked your registry? Can you please attach your FG logs? Have you checked your system logs?
In short, we need details.
Problems? See; How to Report Issues, Bugs & Problems
On Licensing & Distributing Community Content
Community Contributions: Gemstones, 5E Quick Ref Decal, Adventure Module Creation, Dungeon Trinkets, Balance Disturbed, Dungeon Room Descriptions
Note, I am not a SmiteWorks employee or representative, I'm just a user like you.
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