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August 29th, 2021, 19:23 #1
- Join Date
- Jun 2015
- Posts
- 196
2 of my players are having problems to open the FGU
They're having the following issues:
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August 29th, 2021, 19:50 #2
Supreme Deity
- Join Date
- Mar 2007
- Posts
- 20,563
Can you get the logs in the Troubleshooting tab of the updater after the error occurs?
You can see in the first screenshot that something is blocking the updater from saving the FantasyGrounds.exe file.
So, either there is still an instance of the main FG client running (check Task Manager and/or reboot); or security software is blocking/quarantining that file (check your security software allowances).
Regards,
JPG
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August 30th, 2021, 15:58 #3
- Join Date
- Jun 2015
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- 196
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August 30th, 2021, 16:36 #4
Supreme Deity
- Join Date
- Mar 2007
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- 20,563
Glad to hear they got it working. It still sounds like some security software was involved in blocking the application, so consider looking into that if it happens in future updates.
Regards,
JPG
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August 30th, 2021, 16:37 #5
- Join Date
- Jun 2015
- Posts
- 196
Thanks! I'll keep it in mind
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