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  1. #1

    Trouble Uploading Build?

    Hello,
    I am attempting to upload a new product and I am getting an error when I try to upload the module file.

    I click to select the file I want to upload and it seems to be uploading, but then a red box appears and says: Request timed out after 3000 seconds.

    I am uploading an 11.1mb file, and I have tried to do it using Google Chrome and Microsoft Edge (fails in both).
    Tailz, the Artist of Studio WyldFurr
    Follow Studio WyldFurr on Twitter, Facebook, and the studio web site.
    "The London Underground, is not a resistance movement!"

  2. #2
    LordEntrails's Avatar
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    Does it actually take 3000 seconds (50 minutes) to give you the error message or does it appear in a few?

    Problems? See; How to Report Issues, Bugs & Problems
    On Licensing & Distributing Community Content
    Community Contributions: Gemstones, 5E Quick Ref Decal, Adventure Module Creation, Dungeon Trinkets, Balance Disturbed, Dungeon Room Descriptions
    Note, I am not a SmiteWorks employee or representative, I'm just a user like you.

  3. #3
    Quote Originally Posted by LordEntrails View Post
    Does it actually take 3000 seconds (50 minutes) to give you the error message or does it appear in a few?
    It appears quite quickly, a second or two.
    Tailz, the Artist of Studio WyldFurr
    Follow Studio WyldFurr on Twitter, Facebook, and the studio web site.
    "The London Underground, is not a resistance movement!"

  4. #4
    LordEntrails's Avatar
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    Until one of the devs chime in. I can only suggest a few generic trouble shooting things. Reboot? Anti-virus? Assuming you don't have trouble uploading the file to Drive or One Cloud? but I suspect you already tried those. Sorry I can't be of more help.

    Problems? See; How to Report Issues, Bugs & Problems
    On Licensing & Distributing Community Content
    Community Contributions: Gemstones, 5E Quick Ref Decal, Adventure Module Creation, Dungeon Trinkets, Balance Disturbed, Dungeon Room Descriptions
    Note, I am not a SmiteWorks employee or representative, I'm just a user like you.

  5. #5
    Quote Originally Posted by LordEntrails View Post
    Until one of the devs chime in. I can only suggest a few generic trouble shooting things. Reboot? Anti-virus? Assuming you don't have trouble uploading the file to Drive or One Cloud? but I suspect you already tried those. Sorry I can't be of more help.
    All is good, I tried again after a short while and the file uploaded without a problem.
    Tailz, the Artist of Studio WyldFurr
    Follow Studio WyldFurr on Twitter, Facebook, and the studio web site.
    "The London Underground, is not a resistance movement!"

  6. #6
    This problem has returned and I can not upload any builds to any products. Same error message as before.

    I select the file to upload, click submit build, the little green bar races across and a second or two later the error message appears with a cross icon over the file icon graphic.

    I have been able to upload images for the products fine, but the build files always fail.

    I have tried uploading at different times as well.

    As it stands presently I can not upload product builds
    Tailz, the Artist of Studio WyldFurr
    Follow Studio WyldFurr on Twitter, Facebook, and the studio web site.
    "The London Underground, is not a resistance movement!"

  7. #7
    Gave uploading builds again this morning. The upload seemed to start, but when the upload bar was halfway it gave the same error.
    As it stands presently, I can not upload anything to the forge.
    Tailz, the Artist of Studio WyldFurr
    Follow Studio WyldFurr on Twitter, Facebook, and the studio web site.
    "The London Underground, is not a resistance movement!"

  8. #8
    LordEntrails's Avatar
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    Is it still happening quickly? Is the file very large?

    Problems? See; How to Report Issues, Bugs & Problems
    On Licensing & Distributing Community Content
    Community Contributions: Gemstones, 5E Quick Ref Decal, Adventure Module Creation, Dungeon Trinkets, Balance Disturbed, Dungeon Room Descriptions
    Note, I am not a SmiteWorks employee or representative, I'm just a user like you.

  9. #9
    Quote Originally Posted by LordEntrails View Post
    Is it still happening quickly? Is the file very large?
    This morning I tried uploading from my iPad. The upload started, progressed till the middle of the bar (took maybe a second or two) and then gave me the error. The files I am uploading are:
    33.7mb
    45mb
    29.8mb
    Last edited by Tailz Silver Paws; September 18th, 2021 at 22:12.
    Tailz, the Artist of Studio WyldFurr
    Follow Studio WyldFurr on Twitter, Facebook, and the studio web site.
    "The London Underground, is not a resistance movement!"

  10. #10
    LordEntrails's Avatar
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    None of that seems excessive. I would open a support ticket directly; support.fantasygrounds.com. Doesn't seem anyone here is able to provide any useful help. I know I'm stumped.

    Problems? See; How to Report Issues, Bugs & Problems
    On Licensing & Distributing Community Content
    Community Contributions: Gemstones, 5E Quick Ref Decal, Adventure Module Creation, Dungeon Trinkets, Balance Disturbed, Dungeon Room Descriptions
    Note, I am not a SmiteWorks employee or representative, I'm just a user like you.

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