Thread: Trouble Uploading Build?
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August 20th, 2021, 02:04 #1
Trouble Uploading Build?
Hello,
I am attempting to upload a new product and I am getting an error when I try to upload the module file.
I click to select the file I want to upload and it seems to be uploading, but then a red box appears and says: Request timed out after 3000 seconds.
I am uploading an 11.1mb file, and I have tried to do it using Google Chrome and Microsoft Edge (fails in both).
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August 20th, 2021, 02:39 #2
Does it actually take 3000 seconds (50 minutes) to give you the error message or does it appear in a few?
Problems? See; How to Report Issues, Bugs & Problems
On Licensing & Distributing Community Content
Community Contributions: Gemstones, 5E Quick Ref Decal, Adventure Module Creation, Dungeon Trinkets, Balance Disturbed, Dungeon Room Descriptions
Note, I am not a SmiteWorks employee or representative, I'm just a user like you.
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August 20th, 2021, 03:03 #3
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August 20th, 2021, 17:57 #4
Until one of the devs chime in. I can only suggest a few generic trouble shooting things. Reboot? Anti-virus? Assuming you don't have trouble uploading the file to Drive or One Cloud? but I suspect you already tried those. Sorry I can't be of more help.
Problems? See; How to Report Issues, Bugs & Problems
On Licensing & Distributing Community Content
Community Contributions: Gemstones, 5E Quick Ref Decal, Adventure Module Creation, Dungeon Trinkets, Balance Disturbed, Dungeon Room Descriptions
Note, I am not a SmiteWorks employee or representative, I'm just a user like you.
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August 21st, 2021, 08:03 #5
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September 18th, 2021, 01:26 #6
This problem has returned and I can not upload any builds to any products. Same error message as before.
I select the file to upload, click submit build, the little green bar races across and a second or two later the error message appears with a cross icon over the file icon graphic.
I have been able to upload images for the products fine, but the build files always fail.
I have tried uploading at different times as well.
As it stands presently I can not upload product builds
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September 18th, 2021, 21:44 #7
Gave uploading builds again this morning. The upload seemed to start, but when the upload bar was halfway it gave the same error.
As it stands presently, I can not upload anything to the forge.
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September 18th, 2021, 21:50 #8
Is it still happening quickly? Is the file very large?
Problems? See; How to Report Issues, Bugs & Problems
On Licensing & Distributing Community Content
Community Contributions: Gemstones, 5E Quick Ref Decal, Adventure Module Creation, Dungeon Trinkets, Balance Disturbed, Dungeon Room Descriptions
Note, I am not a SmiteWorks employee or representative, I'm just a user like you.
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September 18th, 2021, 22:04 #9
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September 18th, 2021, 22:49 #10
None of that seems excessive. I would open a support ticket directly; support.fantasygrounds.com. Doesn't seem anyone here is able to provide any useful help. I know I'm stumped.
Problems? See; How to Report Issues, Bugs & Problems
On Licensing & Distributing Community Content
Community Contributions: Gemstones, 5E Quick Ref Decal, Adventure Module Creation, Dungeon Trinkets, Balance Disturbed, Dungeon Room Descriptions
Note, I am not a SmiteWorks employee or representative, I'm just a user like you.
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