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  1. #1

    Uninstalling FGU

    Kia ora,

    I installed FGU to try it, but it doesn't really match what I need it to do. I have tried uninstalling it, but it hangs after clicking uninstall. I have attached a photo of the screen that comes up, and after reaching this nothing more happens.

    Any ideas on how to get it to uninstall?

    Thanks
    Attached Images Attached Images

  2. #2
    Zacchaeus's Avatar
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    Just remove the installation folders; if you don't need it then you can remove the FGData folder as well.

    Defaults install folder is ProgramFiles>Smiteworks

    And the data files default is Users>username>AppData>Roaming>Smiteworks
    If there is something that you would like to see in Fantasy Grounds that isn't currently part of the software or if there is something you think would improve a ruleset then add your idea here https://www.fantasygrounds.com/featu...rerequests.php

  3. #3
    LordEntrails's Avatar
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    I'm guessing your application scaling is not set to 100 percent. You might have changed that in FG settings or your graphics driver or your operating system. Change that back, or to something smaller like 80 percent and then restart FG and try to uninstall it.

    Problems? See; How to Report Issues, Bugs & Problems
    On Licensing & Distributing Community Content
    Community Contributions: Gemstones, 5E Quick Ref Decal, Adventure Module Creation, Dungeon Trinkets, Balance Disturbed, Dungeon Room Descriptions
    Note, I am not a SmiteWorks employee or representative, I'm just a user like you.

  4. #4
    Trenloe's Avatar
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    Check that you don't have a prompt in the background in your task bar - there may be a windows user account control prompt asking to give the rights needed to uninstall.
    Private Messages: My inbox is forever filling up with PMs. Please don't send me PMs unless they are actually private/personal messages. General FG questions should be asked in the forums - don't be afraid, the FG community don't bite and you're giving everyone the chance to respond and learn!

  5. #5
    Hi there, I did have scaling set at 100 % - tried reducing it but still nothing.

    There is no UAC dialog box anywhere I can find, and I have tried running it as an administrator.

    I have tried uninstalling from within FGU, and via Add/Remove Programs with no luck.

    I am reluctant to simply delete the directories as that will not remover registry entries, and it wont remove it from the program list.

    Any other ideas? Otherwise I will get in touch with support.

    Thanks again

  6. #6
    LordEntrails's Avatar
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    Not from me, sorry. Support might have more suggestions.
    Last edited by WishX; June 22nd, 2021 at 20:34. Reason: added correct support link

    Problems? See; How to Report Issues, Bugs & Problems
    On Licensing & Distributing Community Content
    Community Contributions: Gemstones, 5E Quick Ref Decal, Adventure Module Creation, Dungeon Trinkets, Balance Disturbed, Dungeon Room Descriptions
    Note, I am not a SmiteWorks employee or representative, I'm just a user like you.

  7. #7

    Join Date
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    Ticket received. Will reply there.

  8. #8
    I am having this same issue if could get some help I would appreciate it. Thanks.

  9. #9
    It would be the same answer as above. Try changing the UI scale to something different; and if that doesn't work, then contact [email protected]

    Regards,
    JPG

  10. #10
    I am having the same issue. UI scale is set to 100. Every time I try to uninstall from Control Panel or Add/Remove, it does nothing.

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