Crash new version

**N8Salazar** · May 15th, 2021, 18:09

Hi all, I have some trouble w the new version, when I open a map, everything its frozen and I cant do anything...
Some else is having the same problem??

EDIT: Specifically there was a map when my players where at (the caves in Eastheaven...in Rime of the Frost Maiden), and in the previous version, I had everything set for a battle, but now that I open the map I cant do anything nothing is responding.

thanks for your help

**Moon Wizard** · May 15th, 2021, 18:13

Which map are you trying to open and which data module is it part of?
If it's a custom map, we may need a copy of the campaign folder to investigate.

Regards,
JPG

**N8Salazar** · May 16th, 2021, 01:04

It seem that the problem is the characters, I put one of them in other map and when I manipulate the fx It froze

**Jiminimonka** · May 16th, 2021, 01:25

Originally Posted by N8Salazar

Hi all, I have some trouble w the new version, when I open a map, everything its frozen and I cant do anything...
Some else is having the same problem??

EDIT: Specifically there was a map when my players where at (the caves in Eastheaven...in Rime of the Frost Maiden), and in the previous version, I had everything set for a battle, but now that I open the map I cant do anything nothing is responding.

thanks for your help

What extensions are you running?

**Zarestia** · May 16th, 2021, 01:33

Please check your extensions if you run any. Does the freeze only occur to you or also to everyone else?
Pleaes give as much info as you can for a better investigation.

EDIT: Damn, too late ... need to F5 before I post.

**Moon Wizard** · May 16th, 2021, 01:41

We'll need information to recreate the issue; because we have no way to recreate or fix without details.

Regards,
JPG

**N8Salazar** · May 16th, 2021, 03:18

Hi thanks for your time, let me give all the info.

I got the ultimate license, Im the DM, and I opened my 5e campaing, to adjust the light new feature, but every time that I open a map, any mapbut in this case is the CAUDRON CAVES PLAYER MAP (maps from Rime of the Frost Maiden Adventure) and the urban-lair map (I dont remember the product of that one), if I put a player token in it, all the program just freeze, I removed all the extensions (I only have Theogeek critial ext, miss flavor text ext and hero point ext) also I got the Winter FG theme.

What Im doing is 1. open the combat tracker 2. doble click on a PC portrait (wich open the map that the PC is), and then if I move or open the PC Sheet, thats when everything freezes.

thanks for your time

**Moon Wizard** · May 17th, 2021, 04:51

@N8Salazar,

Can you please provide a zipped up copy of your campaign folder?
If it's too big to attach, please upload to DropBox or Google Drives, and provide the link.

Thanks,
JPG

**N8Salazar** · May 17th, 2021, 05:02

There you go.

Thanks

**Moon Wizard** · May 17th, 2021, 05:51

I'm not seeing that when I open the campaign locally.

I followed these steps:
* Copy campaign to my campaigns folder.
* Load the campaign.
* Open the combat tracker.
* Double click on Ruppert token in combat tracker to open map. (Cauldron Caves Player Map)
* Double click on Ruppert token on map to open character sheet.
* Click on all the tabs on Ruppert's sheet.

* Is there a step that I missed?
* Does it happen every time?
* What are the hardware specifications of your machine?
* What OS and version are you running on your machine?
* Was this on v4.1.0 (from Thursday) or v4.1.1 (from Saturday)?

Also, I noted that you had almost every WotC module loaded by default which will cause additional load.
* Does this happen in a new campaign with only the Rime of the Frostmaiden module loaded?

Regards,
JPG

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