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  1. #1

    New Purchase not syncing.

    Hello folks, thanks for your time in advance.

    I just purchased Curse of Strahd, and Tasha's Guide.

    Neither showed up in Unity until I resynced my steam account, at which point Strahd Showed up. However Tasha's is MIA.

    I reloaded this several times per some posts on another forum post here some google fu lead me to. No dice.

    I completely reinstalled Fantasy Ground Unity. I cleared my vault. I also forced updates. All fruitless.

    I have now submitted a ticket and seem to be at a point where I am beyond being able to help myself. Any ideas while I wait for a response?

    Thanks.

    Side note..... Tasha's guide is showing up in my recent purchases for FGU in steam, Strahd is showing up in my FGC recent purchases. Oddly however it's Strahd working in FGU, not Tash...

    Edit: I also removed both FGC and FGU from my system and I removed my steam account from my sync and rejoined it, no progress.
    Last edited by Clouce; May 6th, 2021 at 03:59.

  2. #2
    They're showing up in our system as linked products now. Are you still not able to see them in your update (WOTC5ECOS, WOTC5ETCE)?

    If not, I'll have to see if I can have our patch system developer take a look.

    Regards,
    JPG

  3. #3
    Quote Originally Posted by Moon Wizard View Post
    They're showing up in our system as linked products now. Are you still not able to see them in your update (WOTC5ECOS, WOTC5ETCE)?

    If not, I'll have to see if I can have our patch system developer take a look.

    Regards,
    JPG
    Howdy, I am not sure what fixed it or how. I checked this morning and it still wasn't showing up in my modules. I completely uninstalled FGC, I removed Unity. Used Revo uninstaller to completely nuke them out. (The FGC had not actually been played on this system before). And then I threw the kitchen sink at it again. About that time somebody from support responded to my support ticket saying it SHOULD be there but they were not sure why it wasn't. Once I was done reinstalling it, reconnecting and synced steam and then redownloading all of my content, I loaded up a fresh game and Tasha's finally showed up.

    So, I can't say WHAT fixed it as I just went overkill on it this round hoping it would do something.... I hope this may at least help somebody else... but nuke it from orbit and start over worked.

  4. #4
    Thanks for letting us know.

    I wonder if the Steam API to update was possibly running slow or having problems which would cause a temporary issue like that. Let us know if it happens again, and we'll investigate.

    Regards,
    JPG

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