Thread: Update incompleted
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December 22nd, 2020, 17:50 #1
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- Jun 2018
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Update incompleted
while trying to update FGC an update error shown as below image
update error.png
any advise or posible solution for this ?
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December 22nd, 2020, 18:01 #2
The rest of the update window will help to get an idea of which product/s may have been causing the issue. Please provide a screenshot showing the whole of the update window when the issue occurs.
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December 22nd, 2020, 18:04 #3
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updater version 3.3.8
detailed screenshot below,
update error2.png
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December 22nd, 2020, 18:38 #4
Ok, so it was unable to save two files, fantasygrounds.exe and patchnotes.xml.
I would not have expected fantasygrounds.exe to be getting updated at that point in the log, but *shrugs* Anyway,
1) check your security software and see if it is quarantining or blocking any files
2) check file and folder permission on those two files and their parent directory, make sure you have read/write permissions on them
If neither of those solve the issue, let us know.
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December 22nd, 2020, 18:41 #5
Those files are usually installed in C:\Program Files (x86)\Fantasy Grounds unless you've changed the application installation directory. Make sure the user account you're using had full access to that directory.
Private Messages: My inbox is forever filling up with PMs. Please don't send me PMs unless they are actually private/personal messages. General FG questions should be asked in the forums - don't be afraid, the FG community don't bite and you're giving everyone the chance to respond and learn!
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December 22nd, 2020, 19:00 #6
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files have complete access I don't think this is the issue,
the permission of the file wasn't the issue, I have deleted both files and updated again, now update is completed successfully,
thanks for the guidance
please feel free to use this as documentation for further updates on FGC updaterLast edited by ramon09; December 22nd, 2020 at 19:30.
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