Update incompleted

[ramon09]

while trying to update FGC an update error shown as below image

update error.png

any advise or posible solution for this ?

[Trenloe]

The rest of the update window will help to get an idea of which product/s may have been causing the issue. Please provide a screenshot showing the whole of the update window when the issue occurs.

[ramon09]

updater version 3.3.8
detailed screenshot below,

update error2.png

[LordEntrails]

Ok, so it was unable to save two files, fantasygrounds.exe and patchnotes.xml.

I would not have expected fantasygrounds.exe to be getting updated at that point in the log, but *shrugs* Anyway,
1) check your security software and see if it is quarantining or blocking any files
2) check file and folder permission on those two files and their parent directory, make sure you have read/write permissions on them

If neither of those solve the issue, let us know.

[Trenloe]

Those files are usually installed in C:\Program Files (x86)\Fantasy Grounds unless you've changed the application installation directory. Make sure the user account you're using had full access to that directory.

[ramon09]

files have complete access I don't think this is the issue,
the permission of the file wasn't the issue, I have deleted both files and updated again, now update is completed successfully,

thanks for the guidance

please feel free to use this as documentation for further updates on FGC updater