"Check for Updates" on Launcher Always Flagged

[smelton]

Can you screenshot and send the log again?

[Neekrhael]

See attached.

[smelton]

One more thing, can you delete the FGUpdaterEngine.log file and then run another update. After the update send the new log file. Thanks for your help and patience.

[Neekrhael]

See attached.

[smelton]

Can you screenshot your "C:\Program Files\SmiteWorks\Fantasy Grounds" folder .. I'm curious if "C:\Program Files\SmiteWorks\Fantasy Grounds\FantasyGroundsUpdater_OLD.exe" still exists .. if it does, are you able to delete it?

[Neekrhael]

Once again, see attached.

[smelton]

That is the data folder ... the application folder where FGU and the updater are installed should be at "C:\Program Files\SmiteWorks\Fantasy Grounds"

[Neekrhael]

My bad. Here's the folder.

[smelton]

What should happen is, the contents of FantasyGroundsUpdater_NEW should be copied over to replace the existing update ... my guess is there is a hung process or something that is preventing that part of the update process from completing. If it's been a while since you have rebooted your PC, you might try that and then run the updater again. Otherwise, the easiest fix is to delete "C:\Program Files\SmiteWorks\Fantasy Grounds" and then download and reinstall using the latest installer (https://www.fantasygrounds.com/filel...WebInstall.exe) .. keep in mind, if its a hung process or open file descriptor you will get a sharing violation or access denied message when you try to delete the folder and you will need to reboot anyways.

[Neekrhael]

The reinstall seemed to do the trick. Thanks for the help!