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  1. #21
    Good to hear. Again, thanks for your patience and for helping track down the issue. Happy gaming!

  2. #22
    I am having this same issue - I did just install it a few days ago, then I thought I needed it also installed the free version to have two instances running - turns out it is the same installer - I uninstalled everything and tried again... same thing... don't know if that really had anything to do with it. Updater is v4.0.0 (2020-09-20). Before it was only downloading the same 12mb file each time (wotc5ephbdeluxe), now that I've reinstalled it seems to be downloading everything again and again...

    Running v4.0.3 Ultimate (2020-11-25)
    Mac OS Catalina
    Deleted, restarted, reinstalled - same thing.

    Not sure if there is a specific way to delete everything, I deleted all of the fantasyground apps/files that I could find in the application folder.

    Thanks for any help
    Last edited by jasone; December 1st, 2020 at 07:51.

  3. #23
    damned's Avatar
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    If comfortable going into the registry -

    rename this key: Computer\HKEY_CURRENT_USER\SOFTWARE\SmiteWorks\Fan tasy Grounds
    to Computer\HKEY_CURRENT_USER\SOFTWARE\SmiteWorks\Old Fantasy Grounds

    and then reinstall a fresh copy of FGU.

  4. #24
    Sulimo's Avatar
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    macOS does not have a Registry.
    There is something that does track that info, but not being a macOS user I don't know the specifics.

    Hopefully someone will have some advice for macOS.

  5. #25
    What is the build date on the updater?

  6. #26
    Launch the Updater, click Settings and then the Troubleshoot tab. Then click Force App Update and let me know if you still have issues afterward.

  7. #27
    damned's Avatar
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    Quote Originally Posted by Sulimo View Post
    macOS does not have a Registry.
    There is something that does track that info, but not being a macOS user I don't know the specifics.

    Hopefully someone will have some advice for macOS.
    Doh. Skimmed that email too quickly!

  8. #28
    Quote Originally Posted by smelton View Post
    What is the build date on the updater?
    Updater is v4.0.0 (2020-09-20)

    Forcing and update put it at v4.0.0 (2020-11-10)

    It downloaded FantasyGrounds (77.1mb) and many other items - but fixed it - didn't realize there was a FORCE UPDATE that would cause it to fetch a new updater - it had been skipped very other update so I figured it was the latest.

    THANK YOU!

    (solved)

  9. #29
    Thank you!, That was brilliant! (Fixed my issue too)

  10. #30
    Yesterday my players told me that they had to run updater several times in a row, seemingly to get from version .1 to version .2 to version .4 (sure it was 3 times at least, not sure if it was 4 times with .3 in between). Every time it would download the 70+mb file if I understood correctly. They also noticed that the download server was slow, despite their internet connection being fast.

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