Fantay Grounds Unity: Crash while clicking Update or Settings

**Elfigth** · September 27th, 2020, 23:27

Hello,
One of my players is having problems while trying to update the FGU (clicking on Check for Updates): when he does, the program crashes. He also has the same problem with Settings. Last week that wasn't happening to him.
He was using the Steam Demo version and when it started malfunctioning, he tried the following:
-Uninstalling the Steam Demo version.
-Reinstalling via the fantasygrounds web.
-Deactivating his antivirus.
-Launching the app as admin.
None of that works. From what he says, when he clicks on Check for Updates or Settings, the app just dissappears from the Task Manager.
Thanks in advance.

P.S.: I'm writing this post on his behalf because he only speaks Spanish (we're from Argentina).

MODERATOR: moved to Unity House of Healing

**Moon Wizard** · September 28th, 2020, 01:25

Can you please tell us what OS and OS version that your friend is running?

Regards,
JPG

**Elfigth** · September 28th, 2020, 01:51

Originally Posted by Moon Wizard

Can you please tell us what OS and OS version that your friend is running?

Regards,
JPG

Yes! He's on Windows 7.
What's strange is that another of my players has Win7 but hadn't have a problem.
Thanks.

**Moon Wizard** · September 28th, 2020, 02:18

Windows 7 is not an OS that we are officially supporting for FGU, as it is no longer supported by Microsoft.

I'm not sure what could be happening; but have no way to test your scenario. My guess is that it is either crashing due to missing Microsoft libraries; or that security software is shutting it down.

Regards,
JPG

**Elfigth** · September 28th, 2020, 02:40

Oh, ok!
Well, thanks

**Zar** · September 28th, 2020, 18:36

Same issue here. The program (FGU) installs, then the update crashes.
Windows 10 Home.

6717b303-efb8-43cf-b487-7b4f7f056f2b.jpg

screen2.jpg

EIDT: PS: it is also impossible to uninstall the program, even using ccleaner or similar. If you launch the uninstaller, then the screen of the update appears, and crashes.

**Xohn** · November 28th, 2020, 18:59

Pudiste resolver el problema?. Me pasa lo mismo y soy de Argentina también.

**LordEntrails** · November 28th, 2020, 19:11

Originally Posted by Xohn

Pudiste resolver el problema?. Me pasa lo mismo y soy de Argentina también.

Windows 7 is not supported.

**Zar** · November 29th, 2020, 08:26

Originally Posted by Zar

Same issue here. The program (FGU) installs, then the update crashes.
Windows 10 Home.

6717b303-efb8-43cf-b487-7b4f7f056f2b.jpg

I solved the problem updating the graphic card drivers. Win10.

screen2.jpg

EIDT: PS: it is also impossible to uninstall the program, even using ccleaner or similar. If you launch the uninstaller, then the screen of the update appears, and crashes.

I solved the problem updating the graphic card drivers. Win10.

**Lord Xtheth** · November 30th, 2020, 07:23

Mine was working fine for me until a crash happened. I did the check for updates and it crashed again.

I'm running on Windows 10.
It would not run at all after the crash.
Reinstalled through steam and it didn't run past the installation and update.
Downloaded a copy from Fantasygrounds.com, installed it and updated it. It will not run.

Thread: Fantay Grounds Unity: Crash while clicking Update or Settings

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