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September 15th, 2020, 16:59 #1
- Join Date
- Aug 2018
- Posts
- 2
Authorization failed: The host is running an unauthorized copy, or...
After finishing my last campaign, I decided to swap our group over to FGU from FG finally. I have one player who cannot connect out of our group of four. I am running on an ultimate license, all others are free. He is the only one who cannot connect and has issues.
The error he is getting is "Authorization failed: The host is running an unauthorized copy, or authorization server is down."
I've seen a few people have that issue here, but I haven't seen a solution that would help us yet. He says he is updated and I asked him to send me his logs. I have attached the given logs.
Any help would be appreciated, thank you!
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September 15th, 2020, 17:13 #2
Supreme Deity
- Join Date
- Mar 2007
- Posts
- 20,412
Can you have your player check their Internet Settings in Windows 10?
A previous user who encountered the same error had the proxy option checked in their Internet Settings; and found this:
"He was set to use a proxy, but nothing was in the proxy host field."
Regards,
JPG
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September 15th, 2020, 20:39 #3
Welcome. One other difference, though I would think it would appear during install, is FGC is supported on Windows 7, FGU requires Windows 8+.
Problems? See; How to Report Issues, Bugs & Problems
On Licensing & Distributing Community Content
Community Contributions: Gemstones, 5E Quick Ref Decal, Adventure Module Creation, Dungeon Trinkets, Balance Disturbed, Dungeon Room Descriptions
Note, I am not a SmiteWorks employee or representative, I'm just a user like you.
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September 15th, 2020, 20:57 #4
Supreme Deity
- Join Date
- Mar 2007
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- 20,412
While that has come up in a previous similar issue, the logs that @Old Man Russ provided show that the player is using Windows 10. I actually searched the forums to find the answer; since that specific proxy error has come up once before as well.
Regards,
JPG
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September 24th, 2020, 15:51 #5
- Join Date
- Aug 2018
- Posts
- 2
Just an update. Sorry, I forgot to come back. Fixing the proxy settings worked. Thank you very much!
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April 18th, 2021, 18:51 #6
- Join Date
- Sep 2020
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- 3
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April 18th, 2021, 19:13 #7If there is something that you would like to see in Fantasy Grounds that isn't currently part of the software or if there is something you think would improve a ruleset then add your idea here https://www.fantasygrounds.com/featu...rerequests.php
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May 12th, 2023, 22:41 #8
- Join Date
- Jun 2020
- Posts
- 1
Fyi
For anyone still having this issue in 2023, having the demo user run FGU as administrator can also help.
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