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  1. #1

    Authorization failed: The host is running an unauthorized copy, or...

    After finishing my last campaign, I decided to swap our group over to FGU from FG finally. I have one player who cannot connect out of our group of four. I am running on an ultimate license, all others are free. He is the only one who cannot connect and has issues.

    The error he is getting is "Authorization failed: The host is running an unauthorized copy, or authorization server is down."

    I've seen a few people have that issue here, but I haven't seen a solution that would help us yet. He says he is updated and I asked him to send me his logs. I have attached the given logs.

    Any help would be appreciated, thank you!
    Attached Files Attached Files

  2. #2
    Can you have your player check their Internet Settings in Windows 10?

    A previous user who encountered the same error had the proxy option checked in their Internet Settings; and found this:
    "He was set to use a proxy, but nothing was in the proxy host field."

    Regards,
    JPG

  3. #3
    LordEntrails's Avatar
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    Welcome. One other difference, though I would think it would appear during install, is FGC is supported on Windows 7, FGU requires Windows 8+.

    Problems? See; How to Report Issues, Bugs & Problems
    On Licensing & Distributing Community Content
    Community Contributions: Gemstones, 5E Quick Ref Decal, Adventure Module Creation, Dungeon Trinkets, Balance Disturbed, Dungeon Room Descriptions
    Note, I am not a SmiteWorks employee or representative, I'm just a user like you.

  4. #4
    While that has come up in a previous similar issue, the logs that @Old Man Russ provided show that the player is using Windows 10. I actually searched the forums to find the answer; since that specific proxy error has come up once before as well.

    Regards,
    JPG

  5. #5
    Just an update. Sorry, I forgot to come back. Fixing the proxy settings worked. Thank you very much!

  6. #6
    Quote Originally Posted by Old Man Russ View Post
    Just an update. Sorry, I forgot to come back. Fixing the proxy settings worked. Thank you very much!
    And how do we fix the proxy settings?

  7. #7
    Zacchaeus's Avatar
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    Quote Originally Posted by alainl View Post
    And how do we fix the proxy settings?
    Welcome to FG.

    That would be something you should Google I think.
    If there is something that you would like to see in Fantasy Grounds that isn't currently part of the software or if there is something you think would improve a ruleset then add your idea here https://www.fantasygrounds.com/featu...rerequests.php

  8. #8

    Fyi

    For anyone still having this issue in 2023, having the demo user run FGU as administrator can also help.

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