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September 4th, 2020, 14:43 #1
- Join Date
- May 2019
- Posts
- 10
Ultimate License is only showing as a Player License
Hi,
For what it's worth I am running Linux, and installed it using the extended instructions on the Install Guide.
I have had this license for a while now, and it's all worked previously.
It currently works on steam, but due to performance issues, I was wanting to return to the "traditional" wine only setup.
Got it all installed and it loads demo campaign loads and works.
I apply my license and log in all works. My purchases sync.
However, when it reloads the launcher it says I have a PLAYER license not ULTIMATE in the top right.
As such I cannot load any of my campaigns, just join.
I have tried re-applying my license and everything.
I'm not quite sure how to have it detect as my Ultimate license. I'm not running Steam and Wine version concurrently so I don't think it's a licensing conflict between parallel versions.
Any help would be greatly appreciated
Thank-you in advance
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September 4th, 2020, 17:16 #2
Did you run an update after updating your license key?
Do you have a subscription or one-time license?
Can you remove your license key and update and have it show "Free'?
Have you entered your username and password in settings and have a successful log in?
Problems? See; How to Report Issues, Bugs & Problems
On Licensing & Distributing Community Content
Community Contributions: Gemstones, 5E Quick Ref Decal, Adventure Module Creation, Dungeon Trinkets, Balance Disturbed, Dungeon Room Descriptions
Note, I am not a SmiteWorks employee or representative, I'm just a user like you.
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September 4th, 2020, 19:33 #3
Supreme Deity
- Join Date
- Mar 2007
- Posts
- 20,412
Your Ultimate license key is different than your Standard license key. Make sure you have the right key entered in your FG Settings; and run a new Check For Updates.
Regards,
JPG
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September 5th, 2020, 04:16 #4
- Join Date
- May 2019
- Posts
- 10
Hi All,
I do have an active subscription, and I'd thought I'd done every combination of "remove" possible but I must have missed one.
Here is what I did to get it to work, so I don't become DenverCoder9:
- Remove all licence and account.
- Update
- This brought me to FREE
- Login
- Update
- Still on FREE
- Hit "Activate Licence" and enter in my licence
- Update
- Finally ULTIMATE
- Confirmed can load a game as a DM
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September 5th, 2020, 04:23 #5
Glad it's working now and thanks for letting us know
Problems? See; How to Report Issues, Bugs & Problems
On Licensing & Distributing Community Content
Community Contributions: Gemstones, 5E Quick Ref Decal, Adventure Module Creation, Dungeon Trinkets, Balance Disturbed, Dungeon Room Descriptions
Note, I am not a SmiteWorks employee or representative, I'm just a user like you.
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