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  1. #1

    Ultimate License is only showing as a Player License

    Hi,

    For what it's worth I am running Linux, and installed it using the extended instructions on the Install Guide.

    I have had this license for a while now, and it's all worked previously.

    It currently works on steam, but due to performance issues, I was wanting to return to the "traditional" wine only setup.

    Got it all installed and it loads demo campaign loads and works.

    I apply my license and log in all works. My purchases sync.

    However, when it reloads the launcher it says I have a PLAYER license not ULTIMATE in the top right.

    As such I cannot load any of my campaigns, just join.

    I have tried re-applying my license and everything.

    I'm not quite sure how to have it detect as my Ultimate license. I'm not running Steam and Wine version concurrently so I don't think it's a licensing conflict between parallel versions.

    Any help would be greatly appreciated

    Thank-you in advance

  2. #2
    LordEntrails's Avatar
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    Did you run an update after updating your license key?
    Do you have a subscription or one-time license?
    Can you remove your license key and update and have it show "Free'?
    Have you entered your username and password in settings and have a successful log in?

    Problems? See; How to Report Issues, Bugs & Problems
    On Licensing & Distributing Community Content
    Community Contributions: Gemstones, 5E Quick Ref Decal, Adventure Module Creation, Dungeon Trinkets, Balance Disturbed, Dungeon Room Descriptions
    Note, I am not a SmiteWorks employee or representative, I'm just a user like you.

  3. #3
    Your Ultimate license key is different than your Standard license key. Make sure you have the right key entered in your FG Settings; and run a new Check For Updates.

    Regards,
    JPG

  4. #4
    Hi All,

    I do have an active subscription, and I'd thought I'd done every combination of "remove" possible but I must have missed one.

    Here is what I did to get it to work, so I don't become DenverCoder9:

    - Remove all licence and account.
    - Update
    - This brought me to FREE
    - Login
    - Update
    - Still on FREE
    - Hit "Activate Licence" and enter in my licence
    - Update
    - Finally ULTIMATE
    - Confirmed can load a game as a DM

  5. #5
    LordEntrails's Avatar
    Join Date
    May 2015
    Location
    -7 UTC
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    Glad it's working now and thanks for letting us know

    Problems? See; How to Report Issues, Bugs & Problems
    On Licensing & Distributing Community Content
    Community Contributions: Gemstones, 5E Quick Ref Decal, Adventure Module Creation, Dungeon Trinkets, Balance Disturbed, Dungeon Room Descriptions
    Note, I am not a SmiteWorks employee or representative, I'm just a user like you.

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