Thread: Connection Issues
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November 23rd, 2020, 15:19 #251
Looks like a typical failed web request due to some network connectivity issue either on the users end, the server's end or somewhere in between ... Did you wait 10 seconds for it to retry?
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November 23rd, 2020, 15:29 #252
Yes, fails at different times but never completes.
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November 23rd, 2020, 15:38 #253
Where is the user located? Does the update repeatedly says "Retrying in 10 seconds" every 10 seconds? I only saw it once in the logs
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November 23rd, 2020, 15:41 #254
User is located in Los Angeles in a house. Recently upgraded to a faster connection but dont have the specs. I can find out if needed.
Retrying happens sometimes, other time the progress just stops with no notification. He waits for some time then cancels the update and tries again.
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November 23rd, 2020, 17:19 #255
Problems? See; How to Report Issues, Bugs & Problems
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November 23rd, 2020, 21:04 #256
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November 23rd, 2020, 21:09 #257
Usually Advanced Security impacts GMs and not players. (See; https://www.fantasygrounds.com/forum...sers-Important)
But, compounding a new service level, I'm suspicious that the player now has something that is interfering. It might be a new modem with a QoS, Flood Protection, or Parental Controls type setting that is limiting his downloads from you (because it thinks he is getting 'attacked'). Have him check his settings, both online if available, or in his modem/router/gateway itself. See if anything like the things I mention are setup, and if their are any logs that indicate any such blocks or protecting.
Problems? See; How to Report Issues, Bugs & Problems
On Licensing & Distributing Community Content
Community Contributions: Gemstones, 5E Quick Ref Decal, Adventure Module Creation, Dungeon Trinkets, Balance Disturbed, Dungeon Room Descriptions
Note, I am not a SmiteWorks employee or representative, I'm just a user like you.
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November 23rd, 2020, 23:00 #258
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November 24th, 2020, 02:48 #259
Might be the same thing, though seems unlikely. Has he checked his security software to make sure it's not getting blocked? Also, should still have an updater log to look at.
Problems? See; How to Report Issues, Bugs & Problems
On Licensing & Distributing Community Content
Community Contributions: Gemstones, 5E Quick Ref Decal, Adventure Module Creation, Dungeon Trinkets, Balance Disturbed, Dungeon Room Descriptions
Note, I am not a SmiteWorks employee or representative, I'm just a user like you.
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November 24th, 2020, 06:21 #260
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