Demo user can't get past license key screen

**Look cows** · July 1st, 2020, 07:12

I have an ultimate license. My son and some other friends mostly have demo licenses and connect to my hosted campaign. I just refurbished a Windows 10 PC and installed FGU for my son. He ran the updater, logged into FG successfully, but on the screen where it asks for a license key he is unable to click "continue". The screen says demo users can just continue without putting in a license key so not sure what is wrong. Any help appreciated.

**damned** · July 1st, 2020, 07:55

FG Classic or Unity?

**Look cows** · July 1st, 2020, 07:58

FG Unity

**damned** · July 1st, 2020, 08:10

They need to create an account here on the forum and enter their details into the client. Then they will be able to continue.

**Look cows** · July 1st, 2020, 16:55

He does have an account, dbrathwaite03. He puts in the username/password on the login screen and that is successful. The next screen asks for a license which he doesn't have as a demo user and usually (on his old computer) just hits continue. That part does not work. Pressing the continue button without putting in a valid license does nothing.

**damned** · July 2nd, 2020, 03:47

Originally Posted by Look cows

He does have an account, dbrathwaite03. He puts in the username/password on the login screen and that is successful. The next screen asks for a license which he doesn't have as a demo user and usually (on his old computer) just hits continue. That part does not work. Pressing the continue button without putting in a valid license does nothing.

Please post some screenshots.

**Look cows** · July 2nd, 2020, 05:03

Took the screenshot and the continue would not work. Then decided to screenshot the login as well, so did that and ... it worked. No idea why. You can close the thread. Thanks.

**damned** · July 2nd, 2020, 07:24

Great news Look cows - thanks for the update.

**PandaMaru** · September 16th, 2020, 07:33

I have the very same problem and can't get past this screen.
continue.png

After new Install via steam it worked.

**Moon Wizard** · September 16th, 2020, 17:29

@PandaMaru,

Can you try answering the questions and following the steps outlined by "smelton" in the following thread?
https://www.fantasygrounds.com/forum...l=1#post541678

Thanks,
JPG

Thread: Demo user can't get past license key screen

Thread Tools