Thread: License issues, help?
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April 9th, 2020, 16:11 #1
- Join Date
- Feb 2019
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- 9
License issues, help?
Hello,
I purchased ultimate and have it downloaded. When I put it in license key, I continue to get an error that it's not recognized and asks me to check and make sure I'm entering it correctly. I've entered the license multiple times and a variety of ways; with hyphen, without hyphens. I've tried to copy the license from my order history but the login window doesn't allow pasting. I have an email to support but nothing yet. Any idea?
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April 9th, 2020, 16:37 #2
Hello Xirtam12,
The #1 cause we see for this in customer support is people using an FGC key for FGU, or vice versa. You have a license subscription for Fantasy Grounds Classic Ultimate. This will only work with the installers and version of the software available here:
https://www.fantasygrounds.com/home/...ndsClassic.php
You would need a subscription to Fantasy Grounds Unity (Early Access) to use it with FGU and the installers here:
https://www.fantasygrounds.com/home/...oundsUnity.php
-Doug
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