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April 5th, 2020, 21:42 #1
Maps don't load equally for everyone
Hello! My speed is good... like 800 up and down. The pinhole tests green. Everyone is able to log in, but a few of the guys don't get maps or pictures when I push them. Any idea of where I can go to find some solutions. Thanks!
Hawk
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April 5th, 2020, 22:26 #2
Well, if you are running FGU then the Playetest sub-forum. And this is a known issue that is being worked as we speak. Their might be a new update later today that might resolve this.
If it is FGC, then can you tell us more such as ruleset, image specifics, etc?
Problems? See; How to Report Issues, Bugs & Problems
On Licensing & Distributing Community Content
Community Contributions: Gemstones, 5E Quick Ref Decal, Adventure Module Creation, Dungeon Trinkets, Balance Disturbed, Dungeon Room Descriptions
Note, I am not a SmiteWorks employee or representative, I'm just a user like you.
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April 5th, 2020, 23:04 #3
Supreme Deity
- Join Date
- Mar 2007
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For FGU, we just pushed a new build that may help. Everyone will need to be on same version to connect to each other. (2020-04-04)
Regards,
JPG
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April 6th, 2020, 08:10 #4
Everyone in your group should update to the newest build 2020-04-04
If your FGU doesnt show that after updating you might have to uninstall and reinstall again from a new webinstaller.
So long as you havent pointed your Data and Program files at the same folder manually that should be safe to do.
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April 10th, 2020, 00:26 #5
This is FGC. DnD5e.... any image... and only for a few of the guys. Two of the four get them fine.
Hawk
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April 10th, 2020, 00:39 #6
Are the players with problems running 32-bit Windows?
What does the Task Manage show for fantasygrounds.exe process size for the players with problems and players without a problem?
Have you have the players with trouble clear their cache?
Problems? See; How to Report Issues, Bugs & Problems
On Licensing & Distributing Community Content
Community Contributions: Gemstones, 5E Quick Ref Decal, Adventure Module Creation, Dungeon Trinkets, Balance Disturbed, Dungeon Room Descriptions
Note, I am not a SmiteWorks employee or representative, I'm just a user like you.
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April 10th, 2020, 00:52 #7
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April 10th, 2020, 01:25 #8
Supreme Deity
- Join Date
- Mar 2007
- Posts
- 20,426
For FGC, also double check if your Internet service provider has enabled any "Advanced Security" add-ons on your connections recently:
https://www.fantasygrounds.com/forum...sers-Important
Regards,
JPG
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