Player can't connect, infinite "logo" screen

[submoon]

Hi,
One of my players can't seem to connect and is blocked on the "logo" screen indefinitely.
Logs stop at:
Attempting authorization. [Biskuisec - DIRECT (NON-MEDIATED)]
Client connected to host as 'Biskuisec'
Client ruleset download complete
Launcher scene exiting
Tabletop scene starting

And then nothing


I have 4 players currently connected so I know the problem is not on my side. I am set up with a private server (So, direct IP connection)

Only logs on my side are:
[4/4/2020 2:59:42 PM] 'Biskuisec' connected
[4/4/2020 3:01:41 PM] Campaign saved.
[4/4/2020 3:05:00 PM] 'Biskuisec' disconnected
[4/4/2020 3:06:06 PM] Client connected. Waiting for authorization. [1]
[4/4/2020 3:06:07 PM] 'Biskuisec' connected
[4/4/2020 3:06:41 PM] Campaign saved.
[4/4/2020 3:07:50 PM] 'Biskuisec' disconnected

She tried uninstalling/reinstaling, she tried rebooting, she tried deleting the cache folder.
She tried on another PC and it works, so we can still play on unity but not on her primary PC...
Both PCs are windows 10


Thanks in advance

[LordEntrails]

Does the player have a forum account and has she entered her username and password in the settings of FGU? If you are confident she has correctly entered her forum username, password and logged in, then see the connections thread sticky for more solution.

[Biskuisec]

I am the player and I have! Also, it worked on my old laptop :/
I'm not sure it's a connection problem since the GM sees me as "connected". Could it be a Unity issue?

[bmos]

How long did you wait?
I usually get at least 90seconds of logo before it loads as a player and at least 3 minutes as a DM.

[Biskuisec]

I was warned it could take a while so I waited...two hours and a half

Still stuck on the logo screen

[LordEntrails]

There is a new update just pushed a few minutes ago that may fix this. Have EVERYONE update and try again.

[damned]

There was a new networking update released.
Everyone in your group should update to the newest build 2020-04-04
If your FGU doesnt show that after updating you might have to uninstall and reinstall again from a new webinstaller.
So long as you havent pointed your Data and Program files at the same folder manually that should be safe to do.

[Biskuisec]

Tried again today with the latest version (2020-04-23). Still the same problem, no errors in logs.
I only have "NETWORK COMMAND STATS" logs that keep writing.

[Moon Wizard]

Can both you and the GM provide the full console log and network log when trying to connect? You can open the console by clicking the button in the upper left of launch screen before hitting Start, or by typing /console once in tabletop mode.

Click the Copy This Log button, save off the text, and click the Copy Network Log button, and save off the text. (These are also stored as console.log and network.log files in the FGU data directory, if that's easier). Please provide both logs for player and GM.

Thanks,
JPG

[Biskuisec]

The logs on my side :

[5/9/2020 2:48:41 PM] FGU v4.0.0 FREE (2020-04-28)
[5/9/2020 2:48:41 PM] Launcher scene starting.
[5/9/2020 2:50:11 PM] Attempting direct connection to server. [5.51.141.109:1802]
[5/9/2020 2:50:11 PM] Attempting authorization. [Biskuisec - DIRECT (NON-MEDIATED)]
[5/9/2020 2:50:12 PM] Client connected to host as 'Biskuisec'
[5/9/2020 2:50:48 PM] Client ruleset download complete
[5/9/2020 2:50:48 PM] NETWORK COMMAND STATS [0]: 3 (3) / 1515 (1515)
[5/9/2020 2:50:49 PM] Launcher scene exiting.
[5/9/2020 2:50:49 PM] Tabletop scene starting.
[5/9/2020 2:51:48 PM] NETWORK COMMAND STATS [0]: 3 (3) / 4784 (4786)

Then NETWORK COMMAND STATS keep logging every few minutes.

The GM logs are as follows (same logs appeared for both console.log and network.log so I'm only posting them once) :

[5/9/2020 2:47:26 PM] FGU v4.0.0 ULTIMATE (2020-04-23)
[5/9/2020 2:47:26 PM] Launcher scene starting.
[5/9/2020 2:48:06 PM] Daily session backup created.
[5/9/2020 2:48:06 PM] Starting private server mode. [(192.168.1.86:1802) (fe80::edee:57be:dcee:1dc1:1802)]
[5/9/2020 2:48:06 PM] Game server started. [192.168.1.86:1802]
[5/9/2020 2:48:06 PM] Launcher scene exiting.
[5/9/2020 2:48:06 PM] Tabletop scene starting.
[5/9/2020 2:48:16 PM] [<color="red">ERROR</color>] font: Missing TTF tag for font (reference-title). [5E_Theme_Wizards] [graphics/graphics_fonts.xml]
[5/9/2020 2:48:16 PM] [<color="red">ERROR</color>] font: Missing TTF tag for font (reference-subtitle). [5E_Theme_Wizards] [graphics/graphics_fonts.xml]
[5/9/2020 2:48:16 PM] [<color="red">ERROR</color>] font: Missing TTF tag for font (reference-header). [5E_Theme_Wizards] [graphics/graphics_fonts.xml]
[5/9/2020 2:48:16 PM] [<color="red">ERROR</color>] font: Missing TTF tag for font (reference-groupdesc). [5E_Theme_Wizards] [graphics/graphics_fonts.xml]
[5/9/2020 2:48:16 PM] [<color="red">ERROR</color>] font: Missing TTF tag for font (reference-groupsubdesc). [5E_Theme_Wizards] [graphics/graphics_fonts.xml]
[5/9/2020 2:48:16 PM] [<color="red">ERROR</color>] font: Missing TTF tag for font (subwindowsmalltitle). [5E_Theme_Wizards] [graphics/graphics_fonts.xml]
[5/9/2020 2:48:16 PM] [<color="red">ERROR</color>] font: Missing TTF tag for font (list-empty-ct). [5E_Theme_Wizards] [graphics/graphics_fonts.xml]
[5/9/2020 2:48:16 PM] [<color="red">ERROR</color>] font: Missing TTF tag for font (list-empty-ps). [5E_Theme_Wizards] [graphics/graphics_fonts.xml]
[5/9/2020 2:48:16 PM] [<color="red">ERROR</color>] font: Missing TTF tag for font (modcollector). [5E_Theme_Wizards] [graphics/graphics_fonts.xml]
[5/9/2020 2:48:16 PM] [<color="red">ERROR</color>] font: Missing TTF tag for font (modcollectorlabel). [5E_Theme_Wizards] [graphics/graphics_fonts.xml]
[5/9/2020 2:48:16 PM] [<color="red">ERROR</color>] font: Missing TTF tag for font (button-white). [5E_Theme_Wizards] [graphics/graphics_fonts.xml]
[5/9/2020 2:48:16 PM] [<color="red">ERROR</color>] font: Missing TTF tag for font (button-white-large). [5E_Theme_Wizards] [graphics/graphics_fonts.xml]
[5/9/2020 2:49:14 PM] [WARNING] Error while measuring font [windowtitle]
[5/9/2020 2:49:14 PM] [WARNING] Error while measuring font [windowtitle]
[5/9/2020 2:49:14 PM] [WARNING] Error while measuring font [windowtitle]
[5/9/2020 2:49:14 PM] [WARNING] Error while measuring font [windowtitle]
[5/9/2020 2:49:14 PM] [WARNING] Error while measuring font [windowtitle]
[5/9/2020 2:49:14 PM] [WARNING] Frame hotkeytitlebox contains out-of-range values in Middle.
[5/9/2020 2:49:14 PM] [WARNING] Frame hotkeytitlebox contains out-of-range values in Right.
[5/9/2020 2:49:15 PM] [WARNING] Error while measuring font [windowtitle]
[5/9/2020 2:49:15 PM] [WARNING] Error while measuring font [windowtitle]
[5/9/2020 2:49:15 PM] [WARNING] Error while measuring font [windowtitle]
[5/9/2020 2:49:15 PM] [WARNING] Error while measuring font [windowtitle]
[5/9/2020 2:49:15 PM] [WARNING] Error while drawing font [windowtitle]
[5/9/2020 2:49:15 PM] RULESET: 5E ruleset v3.3.11 for Fantasy Grounds
Copyright 2019 Smiteworks USA, LLC
[5/9/2020 2:49:15 PM] RULESET: CoreRPG ruleset v3.3.11 for Fantasy Grounds
Copyright 2019 Smiteworks USA, LLC
[5/9/2020 2:49:15 PM] EXTENSION: Dungeons & Dragons Language Fonts v1.0\rfor Fantasy Grounds\rCopyright 2015 Smiteworks USA, LLC.\rD&D Copyright 2015 Wizards of the Coast LLC.
[5/9/2020 2:49:15 PM] EXTENSION: Dungeons & Dragons Theme v1.0\rfor Fantasy Grounds\rCopyright 2015 Smiteworks USA, LLC.\rD&D Copyright 2015 Wizards of the Coast LLC.
[5/9/2020 2:49:15 PM] EXTENSION: Dungeons & Dragons, D&D, Wizards of the Coast, their respective logos, the dragon ampersand, all Wizards titles, the fifth edition rules, and Wizards' character names and distinctive likenesses are property and copyright of Wizards of the Coast LLC in the USA and other countries. Used with permission.
[5/9/2020 2:49:15 PM] EXTENSION: Dungeon Master Guide Desktop Decal loaded
[5/9/2020 2:49:15 PM] EXTENSION: Custom desktop decal\rCopyright 2015 Smiteworks USA, LLC
[5/9/2020 2:49:15 PM] EXTENSION: Rage of Demons Desktop Decal loaded
[5/9/2020 2:49:15 PM] EXTENSION: Custom desktop decal\rCopyright 2015 Smiteworks USA, LLC
[5/9/2020 2:49:15 PM] EXTENSION: Sword Coast Adventurer Guide Desktop Decal loaded
[5/9/2020 2:49:15 PM] EXTENSION: The Yawning Portal Decal loaded
[5/9/2020 2:49:15 PM] EXTENSION: Volo's Guide to Monsters Desktop Decal loaded
[5/9/2020 2:49:15 PM] EXTENSION: Xanathar's Guide to Everything Desktop Decals loaded
[5/9/2020 2:50:10 PM] Client connected. Waiting for authorization. [1]
[5/9/2020 2:50:10 PM] 'Biskuisec' connected
[5/9/2020 2:50:21 PM] Client connected. Waiting for authorization. [2]
[5/9/2020 2:50:24 PM] NETWORK COMMAND STATS [1]: 1515 (1515) / 2 (2)
[5/9/2020 2:51:20 PM] Client connected. Waiting for authorization. [3]
[5/9/2020 2:51:20 PM] 'Graubidon' connected
[5/9/2020 2:51:32 PM] NETWORK COMMAND STATS [1]: 4784 (4786) / 3 (3)
[5/9/2020 2:51:32 PM] NETWORK COMMAND STATS [3]: 1515 (1515) / 2 (2)
[5/9/2020 2:52:06 PM] Client connected. Waiting for authorization. [4]
[5/9/2020 2:52:07 PM] 'Tchaardge' connected
[5/9/2020 2:52:33 PM] NETWORK COMMAND STATS [1]: 4785 (4787) / 3 (3)
[5/9/2020 2:52:33 PM] NETWORK COMMAND STATS [3]: 4343 (4345) / 60 (60)
[5/9/2020 2:52:33 PM] NETWORK FILE STATS [3]: 38 (232) / 0 (0)
[5/9/2020 2:52:33 PM] NETWORK COMMAND STATS [4]: 1516 (1516) / 2 (2)
[5/9/2020 2:52:33 PM] NETWORK COMMAND STATS [2]: 1 (1) / 0 (0)
[5/9/2020 2:53:33 PM] NETWORK COMMAND STATS [1]: 4793 (4795) / 3 (3)
[5/9/2020 2:53:33 PM] NETWORK COMMAND STATS [3]: 4352 (4354) / 65 (65)
[5/9/2020 2:53:33 PM] NETWORK COMMAND STATS [4]: 4535 (4537) / 65 (65)
[5/9/2020 2:53:33 PM] NETWORK FILE STATS [4]: 38 (232) / 0 (0)
[5/9/2020 2:54:15 PM] Campaign saved.

My username is Biskuisec, Graubidon & Tchaardge are to other players that can connect properly. It still works on my other PC. Everyone is on the lastest version.