Connection Issues And What To Provide

[Shauric]

My group has the same issue. We can't login via Direct IP or cloud without doing this

[Moon Wizard]

@Scurvy_Gopher,
@Shauric,

Could you both provide which modules the GM has loaded in your campaigns?

Thanks,
JPG

[FallowGround]

I was wondering if there were any issues this evening on the Lobby server. I had a game scheduled and had 5 people log in. Then everyone got dropped and we could not get anything connected again. Running 5E with the Sunless Citadel module. PHB and MM loaded, not much else. Typically I would see one person get logged in, then they would just sit there and nobody else could connect. Tried re-booting, everyone did a full update but no luck. We had another person with Unity Ultimate setup a server and we could all connect to his. It's weird because everything was working then just stopped.

One last item of note - once I started my version up and I had the one person connect when I tried to stop the application it would just hang spinning. CPU was at 0%, mem at 1.5gb but just would hang until I killed the app. Seems like it was hung waiting for something.

Do I need to re-install or is there any way to see if my version is corrupt?

[Moon Wizard]

There are actually two separate services: a listing server (aka lobby) and a network facilitation server (aka cloud connector). The lobby seems to have been working just fine; and appears to be accepting matches, and listing matches. We've had sporadic reports of issues with the network facilitation service, which has usually boiled down to what modules are loaded. (i.e. we know 5E Effects Coding modules and Sounds modules from DM's Guild cause problems right now.)

I just uncovered yesterday that the network logging was not working correctly, since the big network update a couple weeks ago. So, I just pushed a build that turns that back on, as well as adding a single button to compile all the logs we need to review (instead of individually copying).

The best thing is to see if you can get one of your users that couldn't connect to try again with the latest build. If they get hung up, then getting the logs from both GM and player side would be very useful. Also, we can see if we can get some other testing, or set up a time to test; as well as getting the campaign folder.

Regards,
JPG

[Wizards Ghost]

Did just run a session of Dungeon Crawl Classic, which ran good, all but 1 player had no connecting issuer at all, and no droppings occure.
There are minor issues with DCC, which i will report seperatly, only one thing came up to my attention, namely this line of the console log:

[6/13/2020 11:56:21 PM] { s'type' = s'', s'remainder' = { #1 = s'Entangled' }, s'original' = s'Entangled', s'dice' = { }, s'mod' = #0 }

shouldnt be there, iguess.

regards,
Chris

PS Thank you all @smiteworks for your good work.

[Moon Wizard]

For the one player with connection issues, did they eventually connect? Also, did you get the GM and player logs when they failed to connect?

Thanks,
JPG

[Wizards Ghost]

Yes he did get connection fanally, and then worked just fine. It is this part of the log, he first failed Pasword, then recognized at logged in (so i had to kick him with chat command). From then on everything worked fine.

Client connected. Waiting for authorization. [5]
[6/13/2020 8:12:27 PM] Authorization failed: Incorrect password.
[13.06.2020 20:12:36] [WARNING] NETWORK: Noble Connect [5398758]: Creating new remote candidate: PEER_REFLEXIVE 188.192.133.226:37196 related: 192.168.178.27:56062
[13.06.2020 20:12:36] [WARNING] NETWORK: Noble Connect [5398758]: Creating new candidate pair: RELAYED 64.227.48.49:62079 [[2604:a880:2:d1::23:6001]:61982] related: 5.61.169.29:56062 [DEFAULT] => PEER_REFLEXIVE 188.192.133.226:37196 related: 192.168.178.27:56062
[6/13/2020 8:12:37 PM] NETWORK COMMAND STATS [2]: 6231 (6231) / 277 (277)
[6/13/2020 8:12:37 PM] NETWORK COMMAND STATS [4]: 6259 (6259) / 545 (545)
[6/13/2020 8:12:40 PM] Client connected. Waiting for authorization. [6]
[6/13/2020 8:12:40 PM] Authorization failed: Client user name already in use.
[6/13/2020 8:13:04 PM] Removed user from server via script. [cd311]
[6/13/2020 8:13:04 PM] 'cd311' disconnected
[13.06.2020 20:13:12] [WARNING] NETWORK: Noble Connect [5434350]: Creating new remote candidate: PEER_REFLEXIVE 188.192.133.226:51548 related: 192.168.178.27:56062
[13.06.2020 20:13:12] [WARNING] NETWORK: Noble Connect [5434350]: Creating new candidate pair: RELAYED 64.227.48.49:62079 [[2604:a880:2:d1::23:6001]:61982] related: 5.61.169.29:56062 [DEFAULT] => PEER_REFLEXIVE 188.192.133.226:51548 related: 192.168.178.27:56062
[6/13/2020 8:13:15 PM] Client connected. Waiting for authorization. [1]
[6/13/2020 8:13:16 PM] Authorization failed: Incorrect password.
[13.06.2020 20:13:25] [WARNING] NETWORK: Noble Connect [5447720]: Creating new remote candidate: PEER_REFLEXIVE 188.192.133.226:59802 related: 192.168.178.27:56062
[13.06.2020 20:13:25] [WARNING] NETWORK: Noble Connect [5447720]: Creating new candidate pair: RELAYED 64.227.48.49:62079 [[2604:a880:2:d1::23:6001]:61982] related: 5.61.169.29:56062 [DEFAULT] => PEER_REFLEXIVE 188.192.133.226:59802 related: 192.168.178.27:56062
[6/13/2020 8:13:29 PM] Client connected. Waiting for authorization. [7]
[6/13/2020 8:13:29 PM] 'cd311' connected

I will ask him if he has the log, but now here in germany its 01:24, deep in then night time

[Curuthanir]

After the latest update this week, my computer would keep hanging and going non-responsive during last night's session. The only thing I could do would be to end task, and restart. Because of that, I wasn't able to grab logs from last night. Also would have problems with the players connecting to me, and I could see in the console where I would start getting lots of network errors.

Today, I forced the updater to redownload, and loaded the campaign, and another instance of FGU as a player. Also had one of the players from last night connect. No problems. After he logged out, I started noticing the same network errors as last night. I downloaded the logs from both of the FGU's running on my machine, and I've also attached the zip of the campaign.

Hope it helps, we've really been enjoying FGU.

[brianhannamn]

[rant deleted]

I am in love with FG Classic but just upgraded to Unity because of Mac players and the Mac-no-64-bit-classic-version issue. My Mac users can't get past the Unity "acquiring files" issue. We all freshly installed today (06/13/2020).

[LordEntrails]

After the latest update this week, my computer would keep hanging and going non-responsive during last night's session. The only thing I could do would be to end task, and restart.

What were you doing when FGU became non-responsive? What were your players doing when it became non-responsive? Could you repeat the actions and have FGU become non-responsive again?