Updater Issues

[redeyesofnight]

I've had no updater issues to this point, but just experienced something odd... I started FGU, and it had the red outline around Check for Updates. I pressed it, it ran through all my content and never found anything to update. Confirmed in the log as best I can, it didn't find anything to download. Ran it again, (this time unprompted) and still no updates. Logs attached.

FG v.4.0.0 Ultimate (2020-05-20)
FGUpdater v.4.0.0 (2020-05-15)
Win10
Standard Data Directory Path
App install directory is on a secondary drive (X:\FantasyGrounds)

We did recently make a change to what data files are used to report latest build across different development channels and I would guess that this was a hiccup related to that change.
Please let us know if you notice that happening in the future, but I suspect it's not going to be recurring for you.

[tomjscott]

I'm seeing a strange updater issue. Whenever I buy a new product and click on Check for Updates, it updates the Fantasy Grounds Updater even though it just did it the last time I checked for updates. It's done this about 4 times in a row and the updater version hasn't changed.

[caste381]

Hi Team,

I am running FGU on MacOS Catalina. The updater keeps downloading a new version of itself every other time I run it. FGU itself works fine.
I have done all the steps recommended on this forum including reinstalling and clearing vault.
I sent an email to support with the logs but I am not sue it was received.
Thanks,

[FerKenobi]

I'm having the same issue here. My FGU keeps updating over and over again and I'm having problems with the connection as well. I Load my campaign on a Cloud Server - Public with Password, two of my player connected, the third one tried to connect just a little bit later and He couldn't. I close the server and opened again and no one was able to connect anymore. I tried the LAN connection, no one was able to connect either. Is this a problem with this version or is it a problem with FGU?? Because I just cancelled my subscription at FGC because I paid the Ultimate version of the FGU to play and now I can't play with my friends.

Please let me know if there is anything that I can do to solve this problem.

Kind Regards,

[caste381]

Hi Team,

I am running FGU on MacOS Catalina. The updater keeps downloading a new version of itself every other time I run it. FGU itself works fine.
I have done all the steps recommended on this forum including reinstalling and clearing vault.
I sent an email to support with the logs but I am not sue it was received.
Thanks,

Quick update. the pattern is the following:

1) Updater downloads and installs a new version of updater, then quits.
2) Updater is automatically re-launched and it skips looking for new versions of updater
3) I manually run another update, but the process gets stuck before starting (see screenshot).
4) I kill the process, reopen it, and the whole thing starts from the beginning

Thanks,

[caste381]

Quick update. the pattern is the following:

1) Updater downloads and installs a new version of updater, then quits.
2) Updater is automatically re-launched and it skips looking for new versions of updater
3) I manually run another update, but the process gets stuck before starting (see screenshot).
4) I kill the process, reopen it, and the whole thing starts from the beginning

Thanks,

Ok, this is now solved.
I manually replaced the original FGUpdaterEngine.app with the one in the FantasyGroundsUpdater_NEW folder before it gets deleted by the update process

[Moon Wizard]

Thanks for the update. You may have gotten stuck on a version that had some issues; but it sounds like you were able to manually bypass it to get on the latest. There is still an outstanding issue where the updater always updates; but I've already escalated that issue to Ryan to look at.

Regards,
JPG

[Moon Wizard]

@caste381,

What channel are you using in the Advanced settings?

There's a known issue when running in a channel other than Live where the updater will always update; so I want to see if that's the issue or something else.

Thanks,
JPG

[cube1us]

I had something odd happen with the updater. I first downloaded and installed a couple of days ago. Running in DEMO mode. There was an original campaign there, and then I created one.

Tonight I ran the updater to make sure that another issue that I have mentioned on the forums isn't fixed. Then I ran it a couple of times again -- past experiences suggest to me that sometimes these things layer, and I expected that if one ran the updater and there was nothing to do, it would say that. It does not appear to do so, however -- I got the feeling that the updater would have kept doing the same thing over and over again.

But here's the kicker. After I had run the updater maybe 3 times, i went back in. The campaign I created was still there, but the one that had been there originally upon installation, called "5E Sample Campaign" had vanished -- however its folder is still there under the campaigns folder. It just isn't listed any more.

Also this affects the issue I had reported in another thread, where importing a character generated an error message. Now, when I open the PCs, and click the up arrow (import), there are no characters listed. (The character I had created on my own still exists.)

[Moon Wizard]

@cube1us,

What channel do you have selected on the Advanced tab of the Settings?

The sample campaign only gets installed to the Live channel.

Regards,
JPG