Thread: Updater Issues
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August 14th, 2021, 09:40 #281
- Join Date
- Mar 2020
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- 32
@ddavison: thanks, but that did not work. Reset the password, also did not work.
@Moon Wizard: followed additional steps, still no joy. Will PM gathered logs.
OK, having gathered all the logs and PM'd them to Moon Wizard, I thought "One more try". This time it worked. Sigh.
Thanks for the help guys, really appreciate it.Last edited by SteveStewart332; August 14th, 2021 at 09:59. Reason: Extra info
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November 23rd, 2021, 17:11 #282
- Join Date
- Apr 2020
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- 4
I keep having updater issues, and have reinstalled FG Unity several times. But I tend to get the same kinds of messages when I run the Updater. "Game server connection was lost, please return to launcher. FG Unity worked for many months for me but has been nothing but trouble since October. I'm running a Windows 10 PC. Images are attached of the error messages.
ErrorMess2.JPGErrorMess3.JPG
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November 23rd, 2021, 17:35 #283
Welcome to the FG forums. Sorry you're having issues.
Please provide your logs - details on collecting them here: https://fantasygroundsunity.atlassia...o+Compile+Logs then attach the resulting ZIP file to this thread.Private Messages: My inbox is forever filling up with PMs. Please don't send me PMs unless they are actually private/personal messages. General FG questions should be asked in the forums - don't be afraid, the FG community don't bite and you're giving everyone the chance to respond and learn!
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November 23rd, 2021, 18:10 #284
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- Apr 2020
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- 4
Sure thing. I attached them using the Insert Image button - let me know if this works for you:
fgu_logs_20211123.3.zip
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November 23rd, 2021, 19:07 #285
Looks like you may be missing some files. Get them here (make sure you get the x64 ones) https://docs.microsoft.com/en-US/cpp...?view=msvc-170
If there is something that you would like to see in Fantasy Grounds that isn't currently part of the software or if there is something you think would improve a ruleset then add your idea here https://www.fantasygrounds.com/featu...rerequests.php
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November 23rd, 2021, 20:56 #286
Templar
- Join Date
- Nov 2014
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- 103
It looks like Zacchaeus beat me to it! For future reference, it's the same solution as the following help article:
Link: https://fantasygroundsunity.atlassia...n+lua5.1+Error
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November 24th, 2021, 20:23 #287
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- Apr 2020
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- 4
Thank you! I followed that link and downloaded the two .exe files to update redistributable files, and got error messages when I tried to run both of them:
"[1880:31A0][2021-11-24T15:20:59]e000: Error 0x80070666: Cannot install a product when a newer version is installed."
Is there a way to force the execution of these two .exe files? Or will that just make my FG crash again when Windows updates?
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November 24th, 2021, 21:41 #288
Supreme Deity
- Join Date
- Mar 2007
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- 20,539
I would suggest uninstalling the "Microsoft Visual C++ 2015 Redistributable" in Windows; and re-installing from the Microsoft web site with the link provided. That should be the latest one, since it's direct from MS.
Regards,
JPG
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December 7th, 2021, 16:11 #289
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- Apr 2020
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- 1
Team, I am experiencing a problem in that FG is not launching. I just completed an update after having not used it since late May. I'm on an iMac and finding the Update Launcher to work as normal but the FG fails to open. I get the message, "FantasyGrounds quit unexpectedly". Do you need to see my logs to troubleshoot?
Thanks!
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December 7th, 2021, 22:54 #290
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- Apr 2020
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- 4
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