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March 21st, 2020, 18:29 #1
- Join Date
- Mar 2020
- Posts
- 2
Missing subscription from store page
Hello,
I'm a newly registered user of Fantasy Grounds.
Today, I activated a subscription for the Ultimate version of Fantasy Grounds Unity through your site.
But when visiting the page https://www.fantasygrounds.com/store/myorders.php, it tells me that i have no subscription nor licenses.
I indeed received the license code and FGU seems to recognize it as valid, but still i am worried.
Maybe the problem is that I payed the subscription through paypal and that's registered under a different email?
I tried sending an email at [email protected], but it seems to have been bounced back due to being marked as spam.
Could it be the fault of my email provider?
Thanks
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March 21st, 2020, 19:07 #2
Welcome to the FG forums Rakkui!
The answer to your question is found in the FAQs here: https://www.fantasygrounds.com/forum...#faq_subemailsPrivate Messages: My inbox is forever filling up with PMs. Please don't send me PMs unless they are actually private/personal messages. General FG questions should be asked in the forums - don't be afraid, the FG community don't bite and you're giving everyone the chance to respond and learn!
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March 21st, 2020, 19:23 #3
- Join Date
- Mar 2020
- Posts
- 2
Thanks for the quick reply
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