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March 17th, 2020, 06:23 #1
- Join Date
- Sep 2018
- Posts
- 9
Get "The host is running an unauthorized copy..." error
I have successfully run FG Classic. Today I bought FG Unity and tried setting up to Host a session. I used the Public Server option and then tried connecting to the server (shown in the Lobby List) using a Demo account (different from my Ultimate account) running on a different computer.
On the server it shows the new user connecting and then immediately disconnecting.
On the client it gives me the error shown below.
Any suggestions as to what I should try next?
[3/16/2020 10:07:59 PM] Launcher scene starting.
[3/16/2020 10:08:13 PM] Attempting named connection to server. [Spetzel]
[3/16/2020 10:08:19 PM] Client attempting authorization. [GW01 - RELAY]
[3/16/2020 10:08:20 PM] Authorization failed: The host is running an unauthorized copy, or authorization server is down.
[3/16/2020 10:10:40 PM] Network setup cancelled by user.
[3/16/2020 10:10:57 PM] Attempting named connection to server. [Spetzel]
[3/16/2020 10:11:01 PM] Client attempting authorization. [GW01 - DIRECT]
[3/16/2020 10:11:04 PM] Authorization failed: The host has protected the session with a password. Please retry with correct password.
[3/16/2020 10:11:18 PM] Attempting named connection to server. [Spetzel]
[3/16/2020 10:11:21 PM] Client attempting authorization. [GW01 - DIRECT]
[3/16/2020 10:11:26 PM] Authorization failed: The host is running an unauthorized copy, or authorization server is down.
[3/16/2020 10:11:50 PM] Network setup cancelled by user.
[3/16/2020 10:11:54 PM] Attempting named connection to server. [Spetzel]
[3/16/2020 10:11:57 PM] Client attempting authorization. [GW01 - DIRECT]
[3/16/2020 10:11:57 PM] Authorization failed: The host has protected the session with a password. Please retry with correct password.
[3/16/2020 10:12:04 PM] Attempting named connection to server. [Spetzel]
[3/16/2020 10:12:08 PM] Client attempting authorization. [GW01 - DIRECT]
[3/16/2020 10:12:08 PM] Authorization failed: The host is running an unauthorized copy, or authorization server is down.
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March 17th, 2020, 06:54 #2
It could be that the Authorisation server is down or it could be something blocking the Demo computer from accessing the Authorisation server.
If you are unable to get it working can you collect the Log files from that computer and email them to support@ and explain the situation and they can check.
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March 17th, 2020, 11:40 #3
Did you enter the demo users forum username and password into settings?
If there is something that you would like to see in Fantasy Grounds that isn't currently part of the software or if there is something you think would improve a ruleset then add your idea here https://www.fantasygrounds.com/featu...rerequests.php
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March 17th, 2020, 20:33 #4
Supreme Deity
- Join Date
- Mar 2007
- Posts
- 20,561
I just put a fix in place that should address this issue for all ultimate licenses that were having problems. Can you have your players try to connect again?
Thanks,
JPG
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March 31st, 2020, 14:37 #5
- Join Date
- May 2018
- Posts
- 3
we still have the same problem, my players just cant join my game..
Authorization failed: The host is running an unauthorized copy, or authorization server is down.
we tried fresh installation, port forwarding and more..
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March 31st, 2020, 14:43 #6Private Messages: My inbox is forever filling up with PMs. Please don't send me PMs unless they are actually private/personal messages. General FG questions should be asked in the forums - don't be afraid, the FG community don't bite and you're giving everyone the chance to respond and learn!
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March 31st, 2020, 14:50 #7
- Join Date
- May 2018
- Posts
- 3
for me its "v4.0.0 Ultimate (2020-03-26)", for my players its "v4.0.0 FREE (2020-03-26)"
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March 31st, 2020, 15:24 #8
- Join Date
- May 2018
- Posts
- 3
this is a text from another user in the forum in another post:
Version: 2020-03-16 all systems
One system (host): ultimate
Other systems: FREE
Tried public, lan, and private all same message
Connecting from: multiple laptops tried, different accounts (all free) attempted to join, same issue (unable to attempt account that is not free)
Able to see campaign on server list if public
When players connect, they quickly connect then disconnect (viewed in chatbox as [insert name] connected [insert name] disconnected)
Ultimate license: subscription and key was verified using multiple means
this summarizes my problem pretty well..
and here is a video in which you can see it as well:
https://youtu.be/dT-X9VKjqJcLast edited by sidi1625; March 31st, 2020 at 15:29.
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April 1st, 2020, 01:27 #9
- Join Date
- Oct 2012
- Location
- Kentucky
- Posts
- 123
My users and I did and uninstall and a fresh install today. Same problem - my copy is unauthorized.
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April 1st, 2020, 01:31 #10
Supreme Deity
- Join Date
- Mar 2007
- Posts
- 20,561
I looked on your account just now, and I only see a single FGU Standard license. So, demo users would not be able to connect to you with a Standard license.
If you believe this is an error, please reach out to [email protected] to figure out your orders and to get the right license.
Regards,
JPG
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