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February 10th, 2020, 20:45 #1
- Join Date
- Jan 2016
- Posts
- 14
FGU won't install correctly. No EXE, updater crashes
Edit 2/16/2020:
Resolved in post #44 by using a different installer. At time of writing if you receive the same error mentioned below, try the "previous installer":
MODERATOR: Removed old installer link. Please download from donwloads section on front page of web site
(I suspect a new installer will be released at the official URL soon).
---
Original post:
I backed FGU with the Veteran + Ultimate upgrade and have a key and everything. Wanted to try it out today. I downloaded the windows version from "FGU Playtest - Overview and Download" and noted the "FGU Playtest - Known Items". Seemed fine.
I installed to the default directory. After install it opened the updater which briefly showed a window (see attached) but that closed shortly after. I don't think it did anything. I tried running the updater again and it did the same. I tried installing to a new folder and had the same problem.
The update log just says:
Code:ARGS: CheckNewUpdater(): False Launch C:\Program Files\Fantasy Grounds Unity\FGUpdaterEngine\FGUpdaterEngine.exe
The FGU uninstall link looks like it opens the updater, but it actually stays open for a few seconds. I can click on Settings and I can see the Username / Password field, but then it crashes after a second. When doing this the log file looks the same as above except the ARGS includes "-uninstall". Would post a video but have had problems with links on this forum before, and can't attach mp4s.
Is that unity version up to date with all the updates that have been posted to Kickstarter? I feel like I'm using the wrong version but it's the only one referenced on this forum.
It's also not clear if this project is still in alpha or beta, but the latest post talked about release on steam. It's been hard to follow this project.
ThanksLast edited by Moon Wizard; July 28th, 2022 at 17:54.
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February 10th, 2020, 21:17 #2
- Join Date
- Aug 2015
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- 14
I have this same issue, with the same lines in the log as above. I've tried launching multiple times, but when i do, the window shows up for a few moments before crashing out.
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February 10th, 2020, 21:23 #3
Try running the FGUpdater directly from the install folder.
If there is something that you would like to see in Fantasy Grounds that isn't currently part of the software or if there is something you think would improve a ruleset then add your idea here https://www.fantasygrounds.com/featu...rerequests.php
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February 10th, 2020, 21:24 #4
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- Aug 2015
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February 10th, 2020, 21:33 #5
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- Jan 2013
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- 29
I have exactly the same issue. Tried it a couple of minutes ago for the first (and then 2nd and 3rd time to be sure) and get the above-mentioned result. Install is fine, but after the 'Update' window appears, it is very slow and closes on its own after a few seconds with nothing else happening. If I click on the shortcut, it can't find anything. If I run the updater from the folder, either nothing at all happens, or the window disappears again as before.
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February 10th, 2020, 22:16 #6
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- Aug 2015
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- 14
Dunno if this is much help, but i attached a debugger to the FGUpdaterEnginer.exe, and here's the logs that were caught by the debugger. A decent amount of these errors is probably due to not having a debug build, but its the full log up until the updater crashes out.
https://pastebin.com/gbP8EBtb
Also, another thing i will note, when installing the software, when attempting to install the VC redistributable, the VC fails with an "already installed" error. Don't know if this relates to this in any way.
https://i.imgur.com/Z9dXeOV.pngLast edited by eerongal; February 10th, 2020 at 22:18.
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February 11th, 2020, 01:41 #7
Have both of you checked your security software to make sure that FG was not quarantined or blacklisted?
Problems? See; How to Report Issues, Bugs & Problems
On Licensing & Distributing Community Content
Community Contributions: Gemstones, 5E Quick Ref Decal, Adventure Module Creation, Dungeon Trinkets, Balance Disturbed, Dungeon Room Descriptions
Note, I am not a SmiteWorks employee or representative, I'm just a user like you.
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February 11th, 2020, 03:13 #8
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- Jan 2016
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- 14
Not blocked by windows defender or windows firewall. No warnings appeared. No extra security software is installed. Tried running as admin, and installing on a separate drive with a separate data directory.
I get a few errors in the Event Viewer, but these are usually not helpful:
Faulting application name: FGUpdaterEngine.exe, version: 2019.2.15.46892, time stamp: 0x5dd93073
Faulting module name: mono-2.0-bdwgc.dll, version: 0.0.0.0, time stamp: 0x5dc03abb
Exception code: 0xc0000005
Fault offset: 0x0000000000306546
Faulting process id: 0x6674
Faulting application start time: 0x01d5e088bb91771e
Faulting application path: C:\Program Files\SmiteWorks\Fantasy Grounds\FGUpdaterEngine\FGUpdaterEngine.exe
Faulting module path: C:\Program Files\SmiteWorks\Fantasy Grounds\FGUpdaterEngine\MonoBleedingEdge\EmbedRunt ime\mono-2.0-bdwgc.dll
Report Id: 043512ee-cb42-4f43-8d5e-ad5676f06daa
Faulting package full name:
Faulting package-relative application ID:
svchost (32064,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\L ocal\TileDataLayer\Database\EDB.log.
GTX 1080 8gb
i7-7700k 4.2ghz
32gb ram
Windows 10 Pro 64bit (licensed)
Many drivesLast edited by radgh; February 11th, 2020 at 03:17.
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February 11th, 2020, 04:13 #9
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- Aug 2015
- Posts
- 14
I'm using windows security, but nothing has popped up just like in the above. I added an explicit exclusion for the entire folder and no change
I also checked my windows event viewer while i was at it
Faulting application name: FGUpdaterEngine.exe, version: 2019.2.15.46892, time stamp: 0x5dd93073
Faulting module name: mono-2.0-bdwgc.dll, version: 0.0.0.0, time stamp: 0x5dc03abb
Exception code: 0xc0000005
Fault offset: 0x0000000000306546
Faulting process id: 0x37ac
Faulting application start time: 0x01d5e090aeaa08b9
Faulting application path: C:\Program Files\SmiteWorks\Fantasy Grounds\FGUpdaterEngine\FGUpdaterEngine.exe
Faulting module path: C:\Program Files\SmiteWorks\Fantasy Grounds\FGUpdaterEngine\MonoBleedingEdge\EmbedRunt ime\mono-2.0-bdwgc.dll
Report Id: 7c9067c3-6a85-4400-94a3-0d69bb7d2e1e
Faulting package full name:
Faulting package-relative application ID:
Version=1
EventType=APPCRASH
EventTime=132258676133365101
ReportType=2
Consent=1
UploadTime=132258676142847167
ReportStatus=268435456
ReportIdentifier=b02e873c-d7f2-4592-851a-5ee85047e8b3
IntegratorReportIdentifier=7c9067c3-6a85-4400-94a3-0d69bb7d2e1e
Wow64Host=34404
NsAppName=FGUpdaterEngine.exe
AppSessionGuid=000037ac-0001-000c-b908-aaae90e0d501
TargetAppId=W:00009c346d41ae750da0546542fd09326edd 0000ffff!00008d972033584ccad41ecc4fef027fd30a3db5d 966!FGUpdaterEngine.exe
TargetAppVer=2019//11//23:13:13:23!a20c4!FGUpdaterEngine.exe
BootId=4294967295
ServiceSplit=1162604961
TargetAsId=66566
UserImpactVector=808465200
IsFatal=1
EtwNonCollectReason=1
Response.BucketId=de4548c238e3a311a7e64d55d8be41f0
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Response.LegacyBucketId=1722148938619699696
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Sig[6].Name=Exception Code
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Sig[7].Name=Exception Offset
Sig[7].Value=0000000000306546
DynamicSig[1].Name=OS Version
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DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
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DynamicSig[22].Value=be75
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=be757ec3d97ff2e257f2863c3a3c8ca0
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=27f3
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=27f36424819612c399d6dc2a5292bf44
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LoadedModule[0]=C:\Program Files\SmiteWorks\Fantasy Grounds\FGUpdaterEngine\FGUpdaterEngine.exe
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LoadedModule[46]=C:\WINDOWS\system32\uxtheme.dll
LoadedModule[47]=C:\Program Files\SmiteWorks\Fantasy Grounds\FGUpdaterEngine\MonoBleedingEdge\EmbedRunt ime\mono-2.0-bdwgc.dll
LoadedModule[48]=C:\WINDOWS\System32\PSAPI.DLL
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LoadedModule[60]=C:\WINDOWS\system32\nvapi64.dll
LoadedModule[61]=C:\WINDOWS\SYSTEM32\mscms.dll
LoadedModule[62]=C:\WINDOWS\SYSTEM32\USERENV.dll
LoadedModule[63]=C:\WINDOWS\SYSTEM32\ColorAdapterClient.dll
LoadedModule[64]=C:\WINDOWS\SYSTEM32\SspiCli.dll
LoadedModule[65]=C:\WINDOWS\System32\clbcatq.dll
LoadedModule[66]=C:\WINDOWS\system32\wbem\wbemprox.dll
LoadedModule[67]=C:\WINDOWS\SYSTEM32\wbemcomn.dll
LoadedModule[68]=C:\WINDOWS\system32\wbem\wbemsvc.dll
LoadedModule[69]=C:\WINDOWS\system32\wbem\fastprox.dll
LoadedModule[70]=C:\WINDOWS\SYSTEM32\amsi.dll
LoadedModule[71]=C:\ProgramData\Microsoft\Windows Defender\platform\4.18.2001.7-0\MpOav.dll
LoadedModule[72]=C:\WINDOWS\System32\MMDevApi.dll
LoadedModule[73]=C:\WINDOWS\System32\DEVOBJ.dll
LoadedModule[74]=C:\WINDOWS\SYSTEM32\AUDIOSES.DLL
LoadedModule[75]=C:\WINDOWS\SYSTEM32\wintypes.dll
LoadedModule[76]=C:\WINDOWS\SYSTEM32\resourcepolicyclient.dll
LoadedModule[77]=C:\WINDOWS\SYSTEM32\xinput1_3.dll
LoadedModule[78]=C:\WINDOWS\SYSTEM32\dcomp.dll
LoadedModule[79]=C:\WINDOWS\SYSTEM32\TextInputFramework.dll
LoadedModule[80]=C:\WINDOWS\SYSTEM32\CoreUIComponents.dll
LoadedModule[81]=C:\WINDOWS\SYSTEM32\CoreMessaging.dll
LoadedModule[82]=C:\WINDOWS\SYSTEM32\ntmarta.dll
LoadedModule[83]=C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL
LoadedModule[84]=C:\WINDOWS\System32\NSI.dll
LoadedModule[85]=C:\WINDOWS\SYSTEM32\dhcpcsvc6.DLL
LoadedModule[86]=C:\WINDOWS\SYSTEM32\dhcpcsvc.DLL
LoadedModule[87]=C:\WINDOWS\SYSTEM32\DNSAPI.dll
LoadedModule[88]=C:\Windows\System32\rasadhlp.dll
LoadedModule[89]=C:\WINDOWS\System32\fwpuclnt.dll
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February 11th, 2020, 04:15 #10
Supreme Deity
- Join Date
- Mar 2007
- Posts
- 20,435
The 0xc000005 exception code usually indicates that the file is not a correct executable file to run on Windows. We have usually seen this when security software quarantines or blocks the file from being written correctly to disk.
I would check your security software first (Norton, McAfee, Avast, MalwareBytes, etc.) to see if something has quarantined the software. From there, you can try re-installing with the latest installer from the original download link.
Regards,
JPG
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