update time out issue

**jlabbe** · March 26th, 2020, 23:27

I'm trying to update the FGU client, but it's extremlly slow and I get many time out message. Is there a problem with the update server?

**Taj Calvin** · March 27th, 2020, 00:03

Ditto. Several threads. I thought it was my computer cause I had to switch to my work laptop but maybe not.

**LordEntrails** · March 27th, 2020, 00:14

Yes, please see the Playtest forum for details.

**Taj Calvin** · March 27th, 2020, 00:28

I thought this was the playtest forum.

However, noticing that the updater is still updating things even though it said Complete so it seems to have gone back and got the rest of the files.

However however, I still can't click the "Launch" button.

**LordEntrails** · March 27th, 2020, 00:45

Originally Posted by Taj Calvin

I thought this was the playtest forum.

Sorry, though I was in a different one

**Taj Calvin** · March 27th, 2020, 01:03

Originally Posted by LordEntrails

Sorry, though I was in a different one

LOL, you really had me confused but I'm a noob here so I'm sort of used to it. Still hoping for someone to pop up and have a solution. This is what I'm seeing now. It said complete after all the time outs, but then it kept downloading stuff so I just waited. Now it says "complete and I mean it" (JK) but I still can't launch.

Capture.PNG

**LordEntrails** · March 27th, 2020, 02:32

Yea, there is a bunch of stuff going on right now both with the update server and the connection server. It appears both are having bandwidth/overloaded problems. Don't know what to say at this point except to keep updating when possible. There are console.log files that can help the devs if you post them. Preferable by both the GM and player right after the issue(s) occur since they get re-written when you start FGU.

**LordEntrails** · March 27th, 2020, 02:33

Originally Posted by Taj Calvin

LOL, you really had me confused but I'm a noob here so I'm sort of used to it. Still hoping for someone to pop up and have a solution. This is what I'm seeing now. It said complete after all the time outs, but then it kept downloading stuff so I just waited. Now it says "complete and I mean it" (JK) but I still can't launch.

Capture.PNG

That one got me too. Can you click the "Launch Fantasy Grounds" button?

**Taj Calvin** · March 27th, 2020, 03:10

Originally Posted by LordEntrails

That one got me too. Can you click the "Launch Fantasy Grounds" button?

No. It's still trying to download files. I'm just going to let it run.

**Moon Wizard** · March 27th, 2020, 03:28

We just had an issue with the FGC update server a couple hours ago; and we just got it back online. It should be good to go now.

Regards,
JPG

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