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  1. #1

    FGU Crashes on: Update, Settings, Crashes Programs & Features trying to Uninstall

    I've checked the Known Issues and searched the forum (though it's difficult to search a specific forum unless I'm missing something.)

    When I open FGU, the Update button is read. When I click on it, it crashes.
    When I click on Setting FGU Crashes.
    When I try to uninstall the program, nothing happens.

    This has been my experience dealing with FGU, as I haven't tried to do much else with it after these crashes.

  2. #2
    Trenloe's Avatar
    Join Date
    May 2011
    Location
    Colorado, USA
    Posts
    33,362
    Welcome to the FG forums ArckAngel.

    Can you describe exactly what happens when FG crashes?

    Is there anything written to the Windows application event viewer?
    Private Messages: My inbox is forever filling up with PMs. Please don't send me PMs unless they are actually private/personal messages. General FG questions should be asked in the forums - don't be afraid, the FG community don't bite and you're giving everyone the chance to respond and learn!

  3. #3
    Here are the Errors from Event Viewer:

    Faulting application name: FantasyGroundsUpdater.exe, version: 1.0.0.0, time stamp: 0xca126541
    Faulting module name: KERNELBASE.dll, version: 10.0.18362.535, time stamp: 0x50cc8d5a
    Exception code: 0xe0434352

    Application: FantasyGroundsUpdater.exe
    Framework Version: v4.0.30319
    Description: The process was terminated due to an unhandled exception.
    Exception Info: System.ComponentModel.Win32Exception
    at System.Diagnostics.Process.StartWithShellExecuteEx (System.Diagnostics.ProcessStartInfo)
    at System.Diagnostics.Process.Start(System.Diagnostic s.ProcessStartInfo)
    at FantasyGroundsUpdater.Program.CheckNewUpdater()
    at FantasyGroundsUpdater.Program.Main()

    Faulting application name: FantasyGroundsUpdater.exe, version: 1.0.0.0, time stamp: 0xca126541
    Faulting module name: KERNELBASE.dll, version: 10.0.18362.535, time stamp: 0x50cc8d5a
    Exception code: 0xe0434352
    Fault offset: 0x000000000003a839
    Faulting process id: 0x3d8c
    Faulting application start time: 0x01d5ce698523ab88
    Faulting application path: C:\Program Files\SmiteWorks\Fantasy Grounds\FantasyGroundsUpdater.exe
    Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
    Report Id: 148efc82-026e-4608-9173-c7cfdff8e042
    Faulting package full name:

    Application: FantasyGroundsUpdater.exe
    Framework Version: v4.0.30319
    Description: The process was terminated due to an unhandled exception.
    Exception Info: System.ComponentModel.Win32Exception
    at System.Diagnostics.Process.StartWithShellExecuteEx (System.Diagnostics.ProcessStartInfo)
    at System.Diagnostics.Process.Start(System.Diagnostic s.ProcessStartInfo)
    at FantasyGroundsUpdater.Program.CheckNewUpdater()
    at FantasyGroundsUpdater.Program.Main()

  4. #4
    Zacchaeus's Avatar
    Join Date
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    Location
    Scotland
    Posts
    20,738
    You are missing a needed file. See post #6 in this thread https://www.fantasygrounds.com/forum...oad-a-campaign
    If there is something that you would like to see in Fantasy Grounds that isn't currently part of the software or if there is something you think would improve a ruleset then add your idea here https://www.fantasygrounds.com/featu...rerequests.php

  5. #5
    FGU has been working fine, it just did an update and started ok. I bought a couple of 5E books and restarted to update. Now FGU crashes immediately to desktop if I click update or setting.

    Event Viewer log for update

    Log Name: Application
    Source: .NET Runtime
    Date: 25/01/2020 10:04:52 PM
    Event ID: 1026
    Task Category: None
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: MaximusVII
    Description:
    Application: FantasyGroundsUpdater.exe
    Framework Version: v4.0.30319
    Description: The process was terminated due to an unhandled exception.
    Exception Info: System.ComponentModel.Win32Exception
    at System.Diagnostics.Process.StartWithShellExecuteEx (System.Diagnostics.ProcessStartInfo)
    at System.Diagnostics.Process.Start(System.Diagnostic s.ProcessStartInfo)
    at FantasyGroundsUpdater.Program.CheckNewUpdater()
    at FantasyGroundsUpdater.Program.Main()




    Event Xml:
    <Event xmlns="https://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name=".NET Runtime" />
    <EventID Qualifiers="0">1026</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2020-01-25T11:34:52.913516500Z" />
    <EventRecordID>21798</EventRecordID>
    <Channel>Application</Channel>
    <Computer>MaximusVII</Computer>
    <Security />
    </System>
    <EventData>
    <Data>Application: FantasyGroundsUpdater.exe
    Framework Version: v4.0.30319
    Description: The process was terminated due to an unhandled exception.
    Exception Info: System.ComponentModel.Win32Exception
    at System.Diagnostics.Process.StartWithShellExecuteEx (System.Diagnostics.ProcessStartInfo)
    at System.Diagnostics.Process.Start(System.Diagnostic s.ProcessStartInfo)
    at FantasyGroundsUpdater.Program.CheckNewUpdater()
    at FantasyGroundsUpdater.Program.Main()


    </Data>
    </EventData>
    </Event>

    Event Viewer for settings crash
    Log Name: Application
    Source: Application Error
    Date: 25/01/2020 10:04:52 PM
    Event ID: 1000
    Task Category: (100)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: MaximusVII
    Description:
    Faulting application name: FantasyGroundsUpdater.exe, version: 1.0.0.0, time stamp: 0xca126541
    Faulting module name: KERNELBASE.dll, version: 10.0.17763.914, time stamp: 0xfb6790ac
    Exception code: 0xe0434352
    Fault offset: 0x0000000000039159
    Faulting process ID: 0x12c0
    Faulting application start time: 0x01d5d3737539b85b
    Faulting application path: J:\Program Files\SmiteWorks\Fantasy Grounds\FantasyGroundsUpdater.exe
    Faulting module path: C:\Windows\System32\KERNELBASE.dll
    Report ID: 8538fe0f-fdc1-4b87-8497-27d61133872e
    Faulting package full name:
    Faulting package-relative application ID:
    Event Xml:
    <Event xmlns="https://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2020-01-25T11:34:52.976452200Z" />
    <EventRecordID>21799</EventRecordID>
    <Channel>Application</Channel>
    <Computer>MaximusVII</Computer>
    <Security />
    </System>
    <EventData>
    <Data>FantasyGroundsUpdater.exe</Data>
    <Data>1.0.0.0</Data>
    <Data>ca126541</Data>
    <Data>KERNELBASE.dll</Data>
    <Data>10.0.17763.914</Data>
    <Data>fb6790ac</Data>
    <Data>e0434352</Data>
    <Data>0000000000039159</Data>
    <Data>12c0</Data>
    <Data>01d5d3737539b85b</Data>
    <Data>J:\Program Files\SmiteWorks\Fantasy Grounds\FantasyGroundsUpdater.exe</Data>
    <Data>C:\Windows\System32\KERNELBASE.dll</Data>
    <Data>8538fe0f-fdc1-4b87-8497-27d61133872e</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    </EventData>
    </Event>

  6. #6
    I got mine working - UNINSTALL and REINSTALL worked

  7. #7
    Nevermind figured it out
    Last edited by alvaconklin; May 29th, 2020 at 18:00.

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