1. #1

    FGU Crashes on: Update, Settings, Crashes Programs & Features trying to Uninstall

    I've checked the Known Issues and searched the forum (though it's difficult to search a specific forum unless I'm missing something.)

    When I open FGU, the Update button is read. When I click on it, it crashes.
    When I click on Setting FGU Crashes.
    When I try to uninstall the program, nothing happens.

    This has been my experience dealing with FGU, as I haven't tried to do much else with it after these crashes.

  2. #2
    Trenloe's Avatar
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    Welcome to the FG forums ArckAngel.

    Can you describe exactly what happens when FG crashes?

    Is there anything written to the Windows application event viewer?
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  3. #3
    Here are the Errors from Event Viewer:

    Faulting application name: FantasyGroundsUpdater.exe, version: 1.0.0.0, time stamp: 0xca126541
    Faulting module name: KERNELBASE.dll, version: 10.0.18362.535, time stamp: 0x50cc8d5a
    Exception code: 0xe0434352

    Application: FantasyGroundsUpdater.exe
    Framework Version: v4.0.30319
    Description: The process was terminated due to an unhandled exception.
    Exception Info: System.ComponentModel.Win32Exception
    at System.Diagnostics.Process.StartWithShellExecuteEx (System.Diagnostics.ProcessStartInfo)
    at System.Diagnostics.Process.Start(System.Diagnostic s.ProcessStartInfo)
    at FantasyGroundsUpdater.Program.CheckNewUpdater()
    at FantasyGroundsUpdater.Program.Main()

    Faulting application name: FantasyGroundsUpdater.exe, version: 1.0.0.0, time stamp: 0xca126541
    Faulting module name: KERNELBASE.dll, version: 10.0.18362.535, time stamp: 0x50cc8d5a
    Exception code: 0xe0434352
    Fault offset: 0x000000000003a839
    Faulting process id: 0x3d8c
    Faulting application start time: 0x01d5ce698523ab88
    Faulting application path: C:\Program Files\SmiteWorks\Fantasy Grounds\FantasyGroundsUpdater.exe
    Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
    Report Id: 148efc82-026e-4608-9173-c7cfdff8e042
    Faulting package full name:

    Application: FantasyGroundsUpdater.exe
    Framework Version: v4.0.30319
    Description: The process was terminated due to an unhandled exception.
    Exception Info: System.ComponentModel.Win32Exception
    at System.Diagnostics.Process.StartWithShellExecuteEx (System.Diagnostics.ProcessStartInfo)
    at System.Diagnostics.Process.Start(System.Diagnostic s.ProcessStartInfo)
    at FantasyGroundsUpdater.Program.CheckNewUpdater()
    at FantasyGroundsUpdater.Program.Main()

  4. #4
    Zacchaeus's Avatar
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    You are missing a needed file. See post #6 in this thread https://www.fantasygrounds.com/forum...oad-a-campaign
    If there is something that you would like to see in Fantasy Grounds that isn't currently part of the software or if there is something you think would improve a ruleset then add your idea to the wish list http://fg2app.idea.informer.com/

  5. #5
    FGU has been working fine, it just did an update and started ok. I bought a couple of 5E books and restarted to update. Now FGU crashes immediately to desktop if I click update or setting.

    Event Viewer log for update

    Log Name: Application
    Source: .NET Runtime
    Date: 25/01/2020 10:04:52 PM
    Event ID: 1026
    Task Category: None
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: MaximusVII
    Description:
    Application: FantasyGroundsUpdater.exe
    Framework Version: v4.0.30319
    Description: The process was terminated due to an unhandled exception.
    Exception Info: System.ComponentModel.Win32Exception
    at System.Diagnostics.Process.StartWithShellExecuteEx (System.Diagnostics.ProcessStartInfo)
    at System.Diagnostics.Process.Start(System.Diagnostic s.ProcessStartInfo)
    at FantasyGroundsUpdater.Program.CheckNewUpdater()
    at FantasyGroundsUpdater.Program.Main()




    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name=".NET Runtime" />
    <EventID Qualifiers="0">1026</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2020-01-25T11:34:52.913516500Z" />
    <EventRecordID>21798</EventRecordID>
    <Channel>Application</Channel>
    <Computer>MaximusVII</Computer>
    <Security />
    </System>
    <EventData>
    <Data>Application: FantasyGroundsUpdater.exe
    Framework Version: v4.0.30319
    Description: The process was terminated due to an unhandled exception.
    Exception Info: System.ComponentModel.Win32Exception
    at System.Diagnostics.Process.StartWithShellExecuteEx (System.Diagnostics.ProcessStartInfo)
    at System.Diagnostics.Process.Start(System.Diagnostic s.ProcessStartInfo)
    at FantasyGroundsUpdater.Program.CheckNewUpdater()
    at FantasyGroundsUpdater.Program.Main()


    </Data>
    </EventData>
    </Event>

    Event Viewer for settings crash
    Log Name: Application
    Source: Application Error
    Date: 25/01/2020 10:04:52 PM
    Event ID: 1000
    Task Category: (100)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: MaximusVII
    Description:
    Faulting application name: FantasyGroundsUpdater.exe, version: 1.0.0.0, time stamp: 0xca126541
    Faulting module name: KERNELBASE.dll, version: 10.0.17763.914, time stamp: 0xfb6790ac
    Exception code: 0xe0434352
    Fault offset: 0x0000000000039159
    Faulting process ID: 0x12c0
    Faulting application start time: 0x01d5d3737539b85b
    Faulting application path: J:\Program Files\SmiteWorks\Fantasy Grounds\FantasyGroundsUpdater.exe
    Faulting module path: C:\Windows\System32\KERNELBASE.dll
    Report ID: 8538fe0f-fdc1-4b87-8497-27d61133872e
    Faulting package full name:
    Faulting package-relative application ID:
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2020-01-25T11:34:52.976452200Z" />
    <EventRecordID>21799</EventRecordID>
    <Channel>Application</Channel>
    <Computer>MaximusVII</Computer>
    <Security />
    </System>
    <EventData>
    <Data>FantasyGroundsUpdater.exe</Data>
    <Data>1.0.0.0</Data>
    <Data>ca126541</Data>
    <Data>KERNELBASE.dll</Data>
    <Data>10.0.17763.914</Data>
    <Data>fb6790ac</Data>
    <Data>e0434352</Data>
    <Data>0000000000039159</Data>
    <Data>12c0</Data>
    <Data>01d5d3737539b85b</Data>
    <Data>J:\Program Files\SmiteWorks\Fantasy Grounds\FantasyGroundsUpdater.exe</Data>
    <Data>C:\Windows\System32\KERNELBASE.dll</Data>
    <Data>8538fe0f-fdc1-4b87-8497-27d61133872e</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    </EventData>
    </Event>

  6. #6
    I got mine working - UNINSTALL and REINSTALL worked

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