How do you transfer FG over to a new computer?

[Trenloe]

so I just copy pasted the whole Fantasy Grounds Folder from my old computer onto the new install folder did that mess something up maybe?

Maybe. If the file structure doesn't have the correct rights.

Please try this. Open FG and then run an update. Then don't start a campaign but click on the folder icon in the top left or right of the startup screen - this will open a file explorer at the FG app data directory.

Attach the updater log here - if you're using FG Classic it's called update.log if you're using FG Unity the file is FGUpdaterEngine_Prev.log

[lbw]

ok here is the update log

Getting packages from FG server
Starting update check
Getting examples from FG server
Getting purchases from FG server
Checking package FantasyGroundsUpdater for updates
Checking package 2E for updates
Checking package 3.5E for updates
Checking package 4E for updates
Checking package 5E for updates
Checking package 5E-addons for updates
updating extensions/5E_Theme_Wizards.ext
updating extensions/5E_Language_Fonts_FR_Wizards.ext
updating extensions/5E_Language_Fonts_Wizards.ext
Checking package 5E-data for updates
Checking package CoreRPG for updates
Checking package Cypher for updates
Checking package FATECore for updates
Checking package PFRPG for updates
Checking package PFRPG2 for updates
Checking package SFRPG for updates
Checking package SWK01 for updates
Checking package Utilities for updates
Checking package VortexGames for updates
Checking package general-addons for updates
Validating packages
Update check complete

[lbw]

found stuff in the old Vault folder and added that, that shows the D&D stuff that wasnt in the vault on my new directory, not sure why not since I jsut copied the whole folder from the old one, but that didnt help

fantasy grounds.jpg

[Trenloe]

ok here is the update log

Getting packages from FG server
Starting update check
Getting examples from FG server
Getting purchases from FG server
Checking package FantasyGroundsUpdater for updates
Checking package 2E for updates
Checking package 3.5E for updates
Checking package 4E for updates
Checking package 5E for updates
Checking package 5E-addons for updates
updating extensions/5E_Theme_Wizards.ext
updating extensions/5E_Language_Fonts_FR_Wizards.ext
updating extensions/5E_Language_Fonts_Wizards.ext
Checking package 5E-data for updates
Checking package CoreRPG for updates
Checking package Cypher for updates
Checking package FATECore for updates
Checking package PFRPG for updates
Checking package PFRPG2 for updates
Checking package SFRPG for updates
Checking package SWK01 for updates
Checking package Utilities for updates
Checking package VortexGames for updates
Checking package general-addons for updates
Validating packages
Update check complete

This is showing that there are no DLC products downloaded as part of the update.

What version does FG show in the top right of the application startup screen? Does it show v3.3.13 FREE - if so, you need to enter your license key and run and update.

[lbw]

version is v3.3.13 Ultimate

[lbw]

thinking Ill uninstall it and do it from scratch, maybe copying all the folders messed it up?

[Trenloe]

version is v3.3.13 Ultimate

That should be OK then.

So, based off your update logs, the system doesn't see any purchases associated with your user ID. Are you logging into the FG client - and verifying it says "Login successful" using the "lbw" account? If so, go to this link and verify that FG has the purchases in your history: https://www.fantasygrounds.com/store/myorders.php

[lbw]

yeah so I followed that link and it doesnt show anything, but I bought the D&D 5E package and storm kings thunder, played it for over a year but took a couple years off, now its gone

[lbw]

which makes no sense, cuz the screen shot I sent you they are all on my old laptop in the vault folder

[Trenloe]

which makes no sense, cuz the screen shot I sent you they are all on my old laptop in the vault folder

Did you use a different use before?

You're probably better reaching out to [email protected] as they can check purchase histories etc..