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  1. #1

    Updater Crash Error

    I didn't install any of the desktop or start menu shortcuts so I open the program by going into it's file location and running the FantasyGrounds.exe.
    Opening it today, the "Check for Updates" button was highlighted in red. I clicked it, hit yes on the admin allowance window, the launcher closed and nothing happened.

    So I then tried to directly open the updater by running the FantasyGroundsUpdater.exe and the admin window pops up, upon clicking yes there is a little load icon on the mouse pointer and nothing happens.

    Is there a work around to get updates?

  2. #2
    I have since been able to update, but I had to go back and start the FGU installer, select the same destination folders, and upon completion it launches the updater and only updates the files it doesn't find.
    Not a great solution, but for others with this issue, this will work.

  3. #3
    LordEntrails's Avatar
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    You shouldn't have to run as admin. Check folder permissions on your install and data folders.

    Problems? See; How to Report Issues, Bugs & Problems
    On Licensing & Distributing Community Content
    Community Contributions: Gemstones, 5E Quick Ref Decal, Adventure Module Creation, Dungeon Trinkets, Balance Disturbed, Dungeon Room Descriptions
    Note, I am not a SmiteWorks employee or representative, I'm just a user like you.

  4. #4
    It's a good idea, but after giving permissions to all users and applications to perform all activities it still requires the "Allow this application to..." window confirmation and I assume the updater insta-crashes as nothing shows up.

  5. #5
    LordEntrails's Avatar
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    (after permissions set) Check the shortcut/application properties and make sure "Run as Administrator" is not checked.

    Problems? See; How to Report Issues, Bugs & Problems
    On Licensing & Distributing Community Content
    Community Contributions: Gemstones, 5E Quick Ref Decal, Adventure Module Creation, Dungeon Trinkets, Balance Disturbed, Dungeon Room Descriptions
    Note, I am not a SmiteWorks employee or representative, I'm just a user like you.

  6. #6
    I experience the same problem.

  7. #7
    LordEntrails's Avatar
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    Quote Originally Posted by Arjan View Post
    I experience the same problem.
    Did you install as Admin? Have you check folder permissions? Did you disable "Run as admin"?

    Problems? See; How to Report Issues, Bugs & Problems
    On Licensing & Distributing Community Content
    Community Contributions: Gemstones, 5E Quick Ref Decal, Adventure Module Creation, Dungeon Trinkets, Balance Disturbed, Dungeon Room Descriptions
    Note, I am not a SmiteWorks employee or representative, I'm just a user like you.

  8. #8
    I did not install as Admin, and did not change folder permissions.
    I did however try to load a campaign ( copied it from normal fantasy grounds). This failed, and the problems with the update started after this. I do not know if there are related.
    I decided to remove the installation, and run the installation process again. After the new installation, the updater is working correctly.

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