launcher start notification error

**gaara6666** · October 29th, 2019, 02:06

stopped trying to update just tried to launch. Even thought it initially verified when I entered my information it listed this error

[10/28/2019 8:05:09 PM] [<color="red">ERROR</color>] License check failed - Check your FG Settings to make sure you have the correct license key.
[10/28/2019 8:05:09 PM] [NOTICE] Launcher scene starting.

**fabiopedrada** · October 29th, 2019, 02:15

Originally Posted by gaara6666

stopped trying to update just tried to launch. Even thought it initially verified when I entered my information it listed this error

[10/28/2019 8:05:09 PM] [<color="red">ERROR</color>] License check failed - Check your FG Settings to make sure you have the correct license key.
[10/28/2019 8:05:09 PM] [NOTICE] Launcher scene starting.

[28/10/2019 22:10:29] [<color="red">ERROR</color>] License check failed - Check your FG Settings to make sure you have the correct license key.
[28/10/2019 22:10:29] [NOTICE] Launcher scene starting.

**ballan4** · October 29th, 2019, 14:30

I'm having the same issue. I entered my ultimate upgrade license and it logged in and now I can't log in again. Do I need to reenter the key without the dashes?

Tried without the dashes and same thing. I've made sure my store, steam and paizo accounts were linked in my account too.

**ddavison** · October 29th, 2019, 14:48

If you are getting a license key invalid message, please make sure to double check your FGU Settings. You should be using only the Fantasy Grounds Unity license key that you find under Store > Order History on the website here. Any previously owned key for Fantasy Grounds Classic will fail. Run another updater after making any change and contact [email protected] if you still have issues.

**ballan4** · October 29th, 2019, 14:51

I entered my license key from steam, not the store. The issue is fixed for me. It's working properly now.
Many Thanks Doug!

**Graylock** · December 6th, 2019, 19:42

I'm having the same problem even after entering the correct unity key taken from the store. I'm using the Mac build Beta. I'll email this problem to the above support address

**Moon Wizard** · December 7th, 2019, 00:37

Thanks for reporting. Please send the key you are using to [email protected]; along with a quick review of the problem you are seeing. Please note whether you are seeing the error in the FGU updater, in the FGU client or in both.

Thanks,
JPG

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