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  1. #1
    ddavison's Avatar
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    A response from AVG - False Alarm

    AVG recently reported a virus in the FantasyGrounds.exe file. We submitted this to AVG for an in-depth review and they have corrected this report with the latest update. Please see the response below.

    Hello John,

    Thank you for contacting AVG.

    The detection of this file by AVG was incorrect, and we can confirm that the file is safe. The detection was removed in a recent AVG update.

    Please make sure that your AVG is updated with the latest virus database:

    Open AVG.
    Click the button Update now, or Protection is up-to-date to check for updates.
    In case the file was removed by AVG, it will be automatically restored after the update. Alternativelly, you can restore the file manually, as described in the article How to restore or remove file from the Virus Vault.

    Thank you.

    Best regards,

    Petr Mik
    AVG Customer Care

  2. #2
    You got a Dear John letter from AVG? I'm so sorry. *hugs*

  3. #3
    ddavison's Avatar
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    Quote Originally Posted by CNYGamer99 View Post
    You got a Dear John letter from AVG? I'm so sorry. *hugs*
    He's pretty broken up about it.

  4. #4
    Fantastic. I spent an hour and a half trying to remote support a player with this issue (i wasn't aware of what it was at that point) and another two and a half hours yesterday trying to get round it. Still didn't succeed, but i got a message at midnight last night that it now worked...

  5. #5
    Just turn off antivirus

  6. #6
    Quote Originally Posted by ddavison View Post
    AVG recently reported a virus in the FantasyGrounds.exe file. We submitted this to AVG for an in-depth review and they have corrected this report with the latest update. Please see the response below.
    up to date and still getting the error here. Also I may have to reinstall FG as now the .exe is reporting I don't have authority to the file and even running as Admin not getting around the issue.

  7. #7
    damned's Avatar
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    You may need to whitelist the directory and then reinstall...

    MoreCore - Generic Ruleset
    --- Projects ---
    Extensions | Tutorials | MoreCore | MoreCore Themes | Call of Cthulhu | Maelstrom | FG Con

  8. #8
    We did have a very minor update for limited XP support yesterday, so just in case, I resent the files to AVG again just now.

    Regards,
    JPG

  9. #9
    I am also having this problem today. I updated AVG, but it did not fix it. I "removed it from the virus vault" but it still won't let me access the file.

  10. #10
    damned's Avatar
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    Hi Augray you may need to whitelist the directory and then reinstall...

    MoreCore - Generic Ruleset
    --- Projects ---
    Extensions | Tutorials | MoreCore | MoreCore Themes | Call of Cthulhu | Maelstrom | FG Con

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