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April 22nd, 2017, 17:20 #1
- Join Date
- Dec 2012
- Posts
- 5
Can no longer load up Fantasy Grounds or reinstall it.
Hi, I've been using Fantasy Grounds for several years and have an Ultimate Licence. I use FG at least once a week with a group, in which I am a LM as well as a PC.
I have been away for a couple of weeks and so missed a couple of games, but tried to load up FG this morning to prepare for the weeks session.
It showed there was an update, so I clicked on update. But ever since I have not been able to access FG.
Each time I tried to load up FG it gives the following message:
Attachment 18631
It then gives the following message:
Attachment 18632
It also does this when I uninstall FG and try to reinstall it.
Can anyone help me get FG working again? I would be eternally grateful.
Thank you for any assistance.
Gazery
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April 22nd, 2017, 17:37 #2
It sounds like your anti-virus program has quarantined or blocked the FG executable. Check that first, make sure you unblock/remove from quarantine. Then make sure you make an exception for FG and the updater. There is a recent thread on AVG with more details.
Problems? See; How to Report Issues, Bugs & Problems
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April 22nd, 2017, 17:44 #3
- Join Date
- Dec 2012
- Posts
- 5
Brilliant, thank you. That was the problem. It is now working. I started panicking a bit there!
Once again thank you for your help.
Gazery
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