Bought a DLC for FGII on Steam - Cannot access it

[Alkenix]

He did all of this again... Maybe its because he did not bought the full game at steam?
It says: Insufficient privilege

[Trenloe]

He did all of this again... Maybe its because he did not bought the full game at steam?
It says: Insufficient privilege

When did they buy their FG license? It may have been synced to Steam and they can enter their FG license key in Steam to activate FG on Steam.

Info on activating your license on Steam here: https://steamcommunity.com/app/25269...55530621472814

[Alkenix]

He bought the Standard Subscription at your homepage after creating an account today at 11:35.
The DLC was bought by me as an gift 1 hour ago.

[Trenloe]

He bought the Standard Subscription at your homepage after creating an account today at 11:35.
The DLC was bought by me as an gift 1 hour ago.

You've just missed the latest upload of keys to Steam. So it will be a few weeks before the next set of keys get sent over.

Can your friend see the gifted DLC on the Steam side?

Could you get then to show a screenshot of the full page, with the error, when they try to sync to Steam?

[Alkenix]

Is this what you wanted to see?
Screenshot.png

[Trenloe]

The DLC was bought by me as an gift 1 hour ago.

It may be worth you seeing if you can get a refund from Steam - as I believe there is a short period when you can do that.

Then, unless you are getting much better regional pricing through Steam (if you're not in the USA), you can buy a product from the FG store and gift it within 7 days. Info on gifting here: https://www.fantasygrounds.com/forum...aq_giftinginfo

[Alkenix]

This was quick:
Dear alkenix09,

We have refunded your purchase of the items listed below. The credit should appear in your account within several business days.
Refunded items:
Fantasy Grounds - Dungeons & Dragons Waterdeep: Dragon Heist

He will buy the Module via the Store on this website to be sure be able to use it. :P
Thanks for help!