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The issue in the OP was addressed in the client already.
The most common situation where players can only see black on a map is because the Lighting option is enabled and there are no lights on the map. If that's not the case, then we'll need to get more information, and probably the campaign folder with the issue zipped up and provided by the GM.
Regards,
JPG
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I just had this happen to one of my maps in my game. Another option to check if it's not lighting is the global mask option. Check to see if there is one and if there is, delete it.