We are aware that there have been several types of connection issues with FGU so far; and we're working to identify and fix those issues. The current issues we've seen with the most recent builds are stalled connections, and losing connection during mid-game ("de-synch" as referred to by some users). I am creating a new version of this thread to provide updated information, and to focus our efforts.
Current Build
We just pushed a new build today that should help with the stalled connections. For the mid-session disconnects, we still need to identify what might cause this. My current theory is that it seems to be related to campaign or module data getting into a state which saturates the network. (Possibly triggering security features on routers or relays to shut down connections) However, we won't know for sure until we can narrow down the issue.
Reporting Issues and Providing Data
In order to help us figure out what is happening in all the various scenarios that people have for their connections, I need data from anyone having a connection issue in order to try and reproduce the issue locally if possible, and provide us with as much information as possible to recreate and investigate.
When you have any connection issue occur, please immediately gather the logs from both the GM and the player. They can bring up the application console by typing /console in the chat entry box (or pressing button in upper left during launcher/load screens). Once there, just press the "Compile Logs" button, and provide the resulting ZIP file.
Additionally, for any mid-session disconnects, please have the GM provide a copy of the campaign folder zipped up. They can send to [email protected]; and make sure to reference the related report in this thread with the logs.
Thanks for your patience as we work through this,
JPG