Fantasy Grounds Message Boards FAQ

We provide support primarily online or via email. We recommend visiting our Support Site. If you prefer, you can also email us at [email protected] and you should get a response within 24-hours or less.

You can get support from the community by posting questions on our forums or chatting on our Discord channel. Please note that these are public and you will be interacting with non-employees. For issues involving payment or specific account details, you should contact our email support.

What if I get a bounce-back when contacting your email support?

We use a Gmail business account and we have our support email set up as a group account monitored by several employees. It is best to file a ticket through support.fantasygrounds.com.

What if I am extremely frustrated by something?

Please allow us an opportunity to resolve the issue for you in a pleasant manner. We pride ourselves on excellent customer service if you give us an opportunity.

Fantasy Grounds will run on a Mac system which supports 32-bit applications.

Mac OSX Catalina is dropping support for 32-bit applications. Fantasy Grounds (Classic) is a 32-bit application and will not work on this operating system. You will need to use a dual-boot into a different operating system that does allow 32-bit support, such as Windows or an earlier version of Mac OSX.

Preferred way to install for a Mac

Visit the link under Downloads > Mac OSX Installation

Alternate Methods for Runnning on Mac OSX

Many users are successfully running Fantasy Grounds using one of the following tools: Parallels, Crossover or Wine.

• Guide-How to install Fantasy Grounds on OS-X using WineSkin (Recommended)
• Guide: How to install Fantasy Grounds II on OS X using Wine
• Guide: How to install Fantasy Grounds II on OS X using WineBottler
• Guide: How to install Fantasy Grounds II on OS X using CrossOver

Certain services (especially MSN.com, outlook.com, hotmail.com) have overly aggressive email spam filtering that not only marks legitimate emails from our server to you as spam, but actually deletes it without placing it in your junk or spam folders. To combat this, please try adding fantasygrounds.com to your email whitelist. Alternately, you can add new contacts for [email protected] and [email protected] and those emails should no longer be blocked from reaching you. If you have further difficulty, please try contacting us through support.fantasygrounds.com or emailing us directly as [email protected] and we would be happy to help get you any information you didn't receive.

You can view our Privacy Policy here.

Our store allows gifting from one person to another. In order to gift a purchase, both the buyer and the gift receiver need to have an account on our system. Use the Help > Register New User Account if you don't have one yet.

In order to gift a purchase to someone, you can follow these steps:

1. Complete the purchase under your user account
2. Go to your Store > Order History page and click the Gift Order button next to an order that qualifies
3. Enter a valid username and click Confirm Gift

An email will be sent to the gift recipient letting them know that you sent them a gift. The order will disappear from your account and will be transferred to the new user.

Some qualifications:

1. Orders must be 7 days old or newer to qualify as a gift
2. Gifting will only work once for any given order. Once gifted, it can't be gifted again. No re-gifting.

The system should prevent you from sending it to a bad username. Many usernames are very similar, however, so please double-check that you have the right recipient before sending the gift.

Do you have a LICENSE AGREEMENT as a publisher with SmiteWorks?

If not, you need one. This outlines how the products will be sold and distributed and how royalties and commissions are divided out. Look below for more information but don't proceed at all until this has been addressed.

Are there any exceptions to this rule?

We have an agreement in place with DMsGuild.com to allow people to distribute Fantasy Grounds modules through their site. We receive a flat percentage of these sales. Please note that DMsGuild.com has separate licensing restrictions that you must also agree to. The biggest is that content distributed through DMsGuild.com can only ever be distributed there and that you are granting several rights to your work products to DMsGuild.com by agreeing to distribution through that channel.

Visit the DMsGuild FAQ about Fantasy Grounds to read more.

Does your Kickstarter require a new ruleset or new game mechanics that don't already exist in Fantasy Grounds?

If so, then you probably should not do this as part of a Kickstarter. Deliver your KS project without FG first and then investigate how you can build a ruleset. A ruleset should be developed and built by you or someone close to you before you ever consider adding it to a Kickstart project as a reward or add-on. These are not trivial to build and take a significant amount of time and effort. In most cases, we (SmiteWorks) is not interested in building a new system. While we would like to help you, we simply don't have the resources to build additional rulesets.

What sort of products are easy to add support to Fantasy Grounds?

Generally, adventure modules, map packs and token packs are the easiest to add to Fantasy Grounds. You will need to provide images, maps in both DM and player view and make sure they will work with a grid attached to them per 5' step. Hidden items should be in a separate layer and you should ensure that you have all the necessary rights to redistribute any art that you use in your product. That is true regardless of whether or not FG is a part of your project.

What sort of products require special attention and discussion for use in Fantasy Grounds?

Anything that deals with the mechanics of an existing ruleset requires special attention. For instance, if you have a list of 5E NPCs or spells, these have to be worded in the same exact syntax used by the official D&D products; otherwise, the automation within Fantasy Grounds will not work for them and your product will become a display and reference-only product. If that is the case, you should make sure this is clear in your product and project description. Similarly, character classes, pre-generated character, new character options, spells, magic items and equipment all have a very specific format that you will have to match.

Can you help connect us with a developer to do the conversion work for our project?

Possibly. We have a lot of highly skilled developers, artists and content producers for Fantasy Grounds. One thing to consider is that most of these people are fans first, though, and may not be as dependable as contract developers. If real life gets in the way, these helpers may not be able to complete the project as intended and then you will have to find a replacement to pick up and complete the work. For this reason, we generally recommend contacting us early before you consider doing this work.

What if I already have a developer?

This is great. Your royalty percentage in your Publisher Agreement with us will be higher as a result since we don't have to pay the developer.

What if I already have the Fantasy Grounds conversions complete and ready now?

This is the best case scenario. Our biggest concern with becoming an official part of your project is managing expectations and delivering a good quality product in a reasonable amount of time. We would still want to review the product to ensure it matches with our quality standards, but if it does, then you will most likely receive a stamp of approval from us and the whole process will be much easier.

Will you help us advertise our project?

If you have followed all the steps above, then we would be happy to help you advertise your project.

General thoughts

Don't bite off more than you can chew. I have seen many Kickstarter projects get wrapped up in having a successful Kickstarter Project, that they get completely overwhelmed with she amount of work and deliveries that they have to provide. If you want to run a PDF and physical book version of your Kickstarter, we can always work with you to make Fantasy Grounds versions after the fact.

END USER LICENSE AGREEMENT (EULA) FOR FANTASY GROUNDS

NOTICE TO USERS: CAREFULLY READ THE FOLLOWING LEGAL AGREEMENT. USE OF THE FANTASY GROUNDS SOFTWARE PROVIDED WITH THIS AGREEMENT (THE "SOFTWARE") CONSTITUTES YOUR ACCEPTANCE OF THESE TERMS. IF YOU DO NOT AGREE TO THE TERMS OF THIS AGREEMENT, DO NOT INSTALL AND/OR USE THE SOFTWARE. USER'S USE OF THIS SOFTWARE IS CONDITIONED UPON COMPLIANCE BY USER WITH THE TERMS OF THIS AGREEMENT.

1. LICENSE GRANT. SMITEWORKS USA LLC (SMITEWORKS) grants you a license to use copies of this SOFTWARE on one or more systems for as many licenses as you purchase. "You" means the individual or family living at the same physical residence, whose funds are used to pay the license fee, or the recipient of a gift where the buyer purchased it exclusively for a single recipient. "Use" means storing, loading, installing, executing, or displaying the SOFTWARE. You may not modify the SOFTWARE or disable any licensing or control features of the SOFTWARE except as an intended part of the SOFTWARE's programming features detailed on the fantasygrounds.com website by duly authorized representatives of SMITEWORKS. This license is not transferable to another organization. You may transfer a license to another individual once if the software has not been used on any system and you are the original buyer of the license. You may transfer the license to any private system you own. You are not allowed to install a license on any publicly accessible system where the license key would be visible to others.

2. OWNERSHIP. The SOFTWARE is owned and copyrighted by SMITEWORKS. Your license confers no title or ownership in the SOFTWARE and should not be construed as a sale of any right in the SOFTWARE .

3. COPYRIGHT. The SOFTWARE is protected by copyright law of the United States of America and international treaty provisions. You acknowledge that no title to the intellectual property in the SOFTWARE is transferred to you. You further acknowledge that title and full ownership rights to the SOFTWARE will remain the exclusive property of SMITEWORKS and you will not acquire any rights to the SOFTWARE except as expressly set forth in this license. You agree that any copies of the SOFTWARE will contain the same proprietary notices which appear on and in the SOFTWARE.

4. REVERSE ENGINEERING. You agree that you will not attempt to reverse compile, modify, translate, or disassemble the SOFTWARE in whole or in part.

5. AUTHORIZED CONTENT DISTRIBUTION. You agree not to use the SOFTWARE in any way to create unauthorized content for distribution to other users. This includes any content which violates any copyrights of any persons or for which you own the copyright but you have not obtained a LICENSE AGREEMENT with SMITEWORKS for authorized content distribution. You may create and distribute content in a strictly non-commercial capacity without a LICENSE AGREEMENT as if it were authorized content as long as that content does not violate any copyrights of any person.

6. AUTHORIZED CONTENT USAGE. You agree not to use or promote unauthorized content for use with the SOFTWARE.

7. LICENSE AGREEMENT. You may enter into a separate LICENSE AGREEMENT with SMITEWORKS to allow for distribution of content you create for use with the SOFTWARE. This LICENSE AGREEMENT, which you will need to request, will provide specific details on pricing, royalties, branding, expected quality, reporting and distribution. SMITEWORKS reserves the right to approve or deny a LICENSE AGREEMENT at its sole discretion. Once in effect, the LICENSE AGREEMENT terms will supersede this EULA.

8. TERMINATION. SMITEWORKS reserves the right to terminate a LICENSE GRANT for any violation of this EULA.

9. NO OTHER WARRANTIES. SMITEWORKS DOES NOT WARRANT THAT THE SOFTWARE IS ERROR FREE. THE SOFTWARE IS PROVIDED "AS IS" WIHTOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OF THIRD PARTY RIGHTS. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY MAY LAST, OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.

10. SEVERABILITY. In the event of invalidity of any provision of this license, the parties agree that such invalidity shall not affect the validity of the remaining portions of this license.

11. NO LIABILITY FOR CONSEQUENTIAL DAMAGES. IN NO EVENT SHALL SMITEWORKS OR ITS SUPPLIERS BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, SPECIAL, INCIDENTAL OR INDIRECT DAMAGES OF ANY KIND ARISING OUT OF THE DELIVERY, PERFORMANCE OR USE OF THE SOFTWARE, EVEN IF SMITEWORKS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL SMITEWORKS' LIABILITY FOR ANY CLAIM, WHETHER IN CONTRACT, TORT OR ANY OTHER THEORY OF LIABILITY, EXCEED THE LICENSE FEE PAID BY YOU, IF ANY.

12. GOVERNING LAW AND VENUE. This license will be governed by the laws of the State of Florida and of the United States of America as they are applied to agreements between United States residents entered into and to be performed entirely within the United States of America. The United Nations Convention on Contracts for the International Sale of Goods is specifically disclaimed. Any claim brought under this license may be brought only in the courts serving the County of Brevard in the State of Florida.

13. ENTIRE AGREEMENT. This is the entire agreement between you and SMITEWORKS which supersedes any prior agreement or understanding, whether written or oral, relating to the subject matter of this license.

IF YOU DO NOT AGREE TO ALL OF THESE TERMS AND CONDITIONS, DO NOT INSTALL, USE OR DISTRIBUTE THIS SOFTWARE PRODUCT.

Copyright 2004-2018 SMITEWORKS USA LLC

To uninstall Fantasy Grounds, please follow the steps below:

• Click on the Windows key or the Windows Start button
• Select All Apps (or Programs for older versions of Windows)
• Locate the Fantasy Grounds program group and expand the section
• Click on Uninstall
• Follow the onscreen instructions