ddavison

Customer Service Representative

We are looking to hire another Customer Service Rep to join our team of Derek and David.

Position Type: Full Time (40-hours per week)
Days: Thursday through Monday (Tuesdays and Wednesdays off each week)
Salary: $30,000 / year

Job Responsibilities:

• Handle Customer Support (Thursday, Friday, Saturday, Sunday, Monday)
• You will overlap with other CS reps for all but Saturday
• Help customers with account based issues
• Help customers with installation assistance on Windows, Mac or Linux
• Help customers resolve connection issues
• Help customers set up networking port forwarding for Fantasy Grounds Classic
• Help customers allow programs through their firewall
• Help customers perform specific steps within various Fantasy Grounds rulesets
• Help customers with refunds where needed
• Respond to customers on Email, Steam, Discord and Forums

Qualifications and Skills Needed:

• Advanced knowledge of Fantasy Grounds Classic
• Basic knowledge of Fantasy Grounds Unity
• Attention to Detail
• Fast and Efficient Work Ethic
• Excellent spelling and grammar
• Task-oriented focus and ability to work on repetitive tasks
• Ability to work from home consistently and without interruptions
• Ability to make even frustrated customers happy
• Pride in work
• Dependable Internet Access

Nice-to-have Skills:

• Extensive knowledge of RPG Game systems (see home page for major systems supported)
• Knowledge for content creation for Fantasy Grounds
• Experience with multiple Fantasy Grounds rulesets

Benefits:

• Work-from home
• Computer system provided
• Complimentary game modules and licenses provided
• Health-care is not currently provided by the company.

To apply, email your resume to [email protected]

Enter Customer Service Rep for the subject line.